Results 1 to 3 of 3
  1. 10-07-2021 04:38 AM #1
    Ashubii
    Player
    Ashubii's Avatar
    Join Date
    Oct 2021
    Posts
    1
    Character
    Ashubii Produla
    World
    Twintania
    Main Class
    Dragoon Lv 80

    Can't preorder Endwalker DLC

    Heya! So I've been trying to preorder Endwalker for quite a while now, but whenever I try to complete the purchase I get the following error:
    'An internal error has occured. Please try again in a few minutes.'

    I've been trying to buy it for a week now (Which is quite a bit longer than a few minutes) but I keep getting this error. I'm trying to buy it from the official SE store for the PC Download platform.
    (0)
    Reply With Quote Reply With Quote
  2. 10-07-2021 09:37 AM #2
    Breakbeat
    Player
    Breakbeat's Avatar
    Join Date
    Jul 2021
    Location
    Los Angeles, CA
    Posts
    477
    Character
    Billy Shears
    World
    Goblin
    Main Class
    Summoner Lv 90
    Have you tried using a different browser?

    The following also might help:

    - Reboot your computer.
    - Clear the cache in the browser you are trying to use.
    - Try on a mobile device instead, if possible.

    Good luck!
    (0)
    "If you pay attention to the world, it's an amazing place. If you don't, it's whatever you think it is.” – Reggie Watts
    Reply With Quote Reply With Quote
  3. 10-07-2021 10:21 AM #3
    Darneltia
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean!

    Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum. You will need to contact the European Support Center or European SQUARE ENIX Store Support for further assistance. This thread will be moved to ‘Separate Support Required’.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »