Only one character keeps crashing when loading, all other characters are fine

[Royal_AusL]

Hi,

I could successfully launch the game, go to chose data center and select characters etc. But when I chose my main character to enter the game, after queueing and loading, the game just disappear without any error code.
I have tried
(1) to delete my profile in Document>My Game, but it does not work.
(2) to delete the game and reinstall, but it does not work.
(3) to create other characters and I was able to successfully log in and enter the game.

This happens after repeatedly having the direct 11 error. But previously, after restart the game or computer, the direct 11 error will not occur. This time, it seems that something is wrong with this character.

This is very frustrating, I have tried several mentioned resolutions but none works so far. Hope to receive some support.

[Darneltia]

Greetings fellow Eorzean!

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/Mac etc.)
Wired or WIFI connection?
Are there other programs being used when running FFXIV?
When the disconnect occurs/How often? Does it happen at a specific time frame or day?
Does this only happen to one character or all characters?
Do you have any firewall or anti-virus software installed? If so, which ones?
Internet Service Provider:
All steps taken to resolve the issue:

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Royal_AusL]

[QUOTE=Darneltia;5676903]Greetings fellow Eorzean!

For us to better assist you, please respond with the following information:

Platform? (Steam/Windows/Mac etc.) - Win 10
Wired or WIFI connection? - WIFI
Are there other programs being used when running FFXIV? - No
When the disconnect occurs/How often? Does it happen at a specific time frame or day? It firstly happened about 2 weeks ago. Then this happens at all time when I try to log in.
Does this only happen to one character or all characters? - Yes it happens only to one character.
Do you have any firewall or anti-virus software installed? If so, which ones? - Firewall is McAfee. The firewall never affect games before.
Internet Service Provider: - Australian Telstra
All steps taken to resolve the issue:
(1) to delete my profile in Document>My Game, but it does not work.
(2) to delete the game and reinstall, but it does not work.
(3) to create other characters and I was able to successfully log in and enter the game.

Please see the answer to all your questions.

[Dynratygus]

Good morning and thank you for the reply.

Are you able to try and do a cleanboot? Open the Task Manager and select the 'Start Up' Tab. disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Royal_AusL]

Hi,

Tried with cleanboot. It does not work.

Still problem only happens to one specific character.
Create a new character and can successfully load.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you submit a Final Fantasy XIV system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Royal_AusL]

Hi,

Thank you. Please find the System Information below:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\austi\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1.10.0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16145.688MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18833.688MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 205.090GB SYSTEM_FREEDISC_SPACE 123.694GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 251.171GB SYSTEM_FREEDISC_SPACE 247.653GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.999GB SYSTEM_FREEDISC_SPACE 396.509GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8072.844 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_9b7ce9dc1daff8e1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_9b7ce9dc1daff8e1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_9b7ce9dc1daff8e1\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdm.inf_amd64_9b7ce9dc1daff8e1\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6231
SYSTEM_GRAPHICS_DRIVER_DATE 4/8/2021 11:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 8200 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_454f22d7cdb5b4cd\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_454f22d7cdb5b4cd\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_454f22d7cdb5b4cd\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_454f22d7cdb5b4cd\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.9664
SYSTEM_GRAPHICS_DRIVER_DATE 6/1/2021 11:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND LG HDR 4K (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AA04B006-CA08-4611-B51A-0CFB070FCCDA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.40
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/8/2021 11:00:00
SYSTEM_SOUND 扬声器 (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B4920FF6-6AA0-4BBB-A607-1EC36C2E4DF9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9147.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/6/2021 11:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA62C9E0-1AF5-11EB-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {57B7FD00-2527-11EB-8001444553540000}
SYSTEM_INPUT_NAME Alienware 610M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63541B40-2B70-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6354B780-2B70-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA631800-1AF5-11EB-8004444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA633F10-1AF5-11EB-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {57B84B20-2527-11EB-8002444553540000}
SYSTEM_INPUT_NAME Alienware 610M
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA636620-1AF5-11EB-8008444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA636620-1AF5-11EB-800A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA63B440-1AF5-11EB-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA63DB50-1AF5-11EB-8010444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA640260-1AF5-11EB-8012444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA642970-1AF5-11EB-8014444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA645080-1AF5-11EB-8016444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA647790-1AF5-11EB-8018444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA649EA0-1AF5-11EB-801A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA64ECC0-1AF5-11EB-801D444553540000}
SYSTEM_INPUT_NAME AW-ELC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6EB0C0-1AF5-11EB-801F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6354DE90-2B70-11EB-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6ED7D0-1AF5-11EB-8021444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6EFEE0-1AF5-11EB-8023444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6EFEE0-1AF5-11EB-8024444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63552CB0-2B70-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6F9B20-1AF5-11EB-8027444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6F9B20-1AF5-11EB-8029444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6FC230-1AF5-11EB-802B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA6FE940-1AF5-11EB-802D444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FA701050-1AF5-11EB-802F444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Only one character keeps crashing when loading, all other characters are fine - Google Chrome
App
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application
计算器
计算器


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Genuine Service
Google Chrome
Alienware Command Center Suite
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
McAfee LiveSafe
Origin
ProtonVPN
PunkBuster Services
搜狗输入法 11.0正式版
Steam
迅雷
Ubisoft Connect
WeChat
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
ProtonVPN
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Alienware OC Controls
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
WebAdvisor by McAfee
Microsoft SQL Server Compact 3.5 SP2 ENU
Dell SupportAssist Remediation
Dell Digital Delivery Services
Realtek Card Reader
Microsoft Visual C++ 2005 Redistributable
Ubisoft Game Launcher
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Intel® Integrated Sensor Solution
FIFA 21
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Adobe Acrobat DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
ProtonVPNTap
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Dell SupportAssist OS Recovery Plugin for Dell Update
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
原始传奇
百度网盘
Alienware CC Components for AWCC (1.1.25.0)
Logitech Options
Microsoft 365 - en-us
Arma 3
《星球大战 绝地：陨落的武士团™》
《战地风云 5》
EA SPORTS™ FIFA 21
Metro Exodus Enhanced Edition
Tomb Raider
Far Cry® 3
Path of Exile
Battlefield: Bad Company™ 2
Sid Meier's Civilization VI
巫师 3：狂猎
Middle-earth™: Shadow of War™
Ori and the Blind Forest: Definitive Edition
FINAL FANTASY XIV Online
Metro Exodus
Divinity: Original Sin 2
Watch_Dogs 2
Nioh: Complete Edition
Monster Hunter: World
古剑奇谭三(Gujian3)
WinRAR 5.91 (64-位)
Dell Power Manager Service
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Dell Mobile Connect Drivers
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Alienware OCControls Service Installer
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Dell Update for Windows 10
Goodix Fingerprint Driver
Intel(R) LMS
Microsoft SQL Server Compact 4.0 SP1 x64 ENU
Dell SupportAssist Remediation
Intel(R) Management Engine Driver
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Alienware Command Center Suite
Dell SupportAssist OS Recovery Plugin for Dell Update
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Dynamic Application Loader Host Interface Service
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Dell SupportAssist
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
ISS_Drivers_x64
NVIDIA Graphics Driver 462.31
NVIDIA GeForce Experience 3.22.0.32
NVIDIA Optimus Update 38.0.7.0
NVIDIA PhysX System Software 9.20.0221
NVIDIA Update 38.0.7.0
NVIDIA FrameView SDK 1.1.4923.29781331
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.22.0.32
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Intel(R) Icls


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Common Files\McAfee\ModuleCore\ModuleCoreService.exe 00003664
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 00001BD0
C:\Program Files\Common Files\Microsoft Shared\ClickToRun\AppVShNotify.exe 000010AC
C:\Program Files\Google\Chrome\Application\chrome.exe 00004568
C:\Program Files\McAfee\MAT\McPvTray.exe 0000398C
C:\Program Files\McAfee\MSC\MfeBrowserHost.exe 00003A8C
C:\Program Files\McAfee\WebAdvisor\browserhost.exe 00003A80
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.67.0_x64__wafk5atnkzcwy\Win32\mcafee-security-ft.exe 0000329C
C:\Program Files\WindowsApps\5A894077.McAfeeSecurity_2.1.67.0_x64__wafk5atnkzcwy\mcafee-security.exe 00003E40
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000041A0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000069C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.9022.0_x64__8wekyb3d8bbwe\GameBar.exe 00004630
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.9022.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003DF4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21084.78.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000253C
C:\SogouInput\11.0.0.4872\SogouCloud.exe 00003600
C:\Windows\Explorer.EXE 00001C2C
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003E28
C:\Windows\System32\CompPkgSrv.exe 000045EC
C:\Windows\System32\RuntimeBroker.exe 00002758
C:\Windows\System32\SecurityHealthSystray.exe 00000264
C:\Windows\System32\oobe\UserOOBEBroker.exe 000028C8
C:\Windows\System32\rundll32.exe 00001B68
C:\Windows\System32\smartscreen.exe 00003440
C:\Windows\System32\svchost.exe 000033D4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002D64
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001FD0
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002BF0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002F8C
C:\Windows\system32\ApplicationFrameHost.exe 00000F8C
C:\Windows\system32\DllHost.exe 00000E8C
C:\Windows\system32\SettingSyncHost.exe 0000260C
C:\Windows\system32\cmd.exe 00003BC8
C:\Windows\system32\conhost.exe 00003BE0
C:\Windows\system32\sihost.exe 00000F54
C:\Windows\system32\svchost.exe 00001644
C:\Windows\system32\taskhostw.exe 00001004
F:\Steam\GameOverlayUI.exe 00001C84
F:\Steam\Steam.exe 00001668
F:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003540
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000037C8
F:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001BA4

[Dynratygus]

Good morning and thank you for the reply.

Does the issue still occur if the game is installed on the C drive? Additionally, when the crash happens, is FINAL FANTASY XIV the only program running?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Royal_AusL]

Hi,

I have not tried and do not intend to install the game on C Drive. Especially this issue does not occur in the past, and it only occurs to one Character.
When the crash happens, FF14 is the only main program running.

[Royal_AusL]

Hi,

Could I get some response or further support?
I have tried all the above and it does not work. I cannot run as administrator since I launch the game through Steam.

I have seen a lot of posts about this similar issue. I assume it might possibly be the game's compatibility with certain brand computer or certain software installed on computer.
But it seems FF14 never finds out what exactly causes this issue.