Greetings fellow Eorzean!

Based on the information provided, the issue appears to be intermittent. Most of the time, this tends to be an issue with the connection itself in some way. I advise the following:

1) If you are using a wireless connection, try a wired one.

2) If you are using a wired connection, try using a different ethernet cable.

3) If you are using a separate modem and router, try connecting to the router directly to see if this may have any affect.

4) Go into the router's settings and adjust them as needed. Make sure to use proper port fortwarding to open the following port numbers:

▼TCP
54992～54994
55006～55007
55021～55040

5) If the issue is how the connection is routed via your ISP to our servers or possibly an issue with the connection itself wired in your house, please contact your ISP for further assistance.

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