Fatal Directx Error (10000000)

[Tiran_Solfae]

Good evening all, this is my first forum post so please forgive me if I've left anything out.

I am getting the directx error when trying to play the game where I can't even start it up now. I've been getting crashes for about a month to a month and a half now but before then was golden. I will list the steps I've taken below then list the required system information beneath that.

I have Kapersky Antivirus and all scans come up clear
Repaired Directx via the instructions on Microsoft.com
Updated drivers for my video card, BIOS, and motherboard
Disabled Fastboot in Windows and any overclocking of any type in the BIOS
Uninstalled and reinstalled Final Fantasy 14 completely
Deleted user preferences (all that stuff that holds hotbar configs/sets etc.)
Disabled any Nvidia settings and even disabled Nvidia software via msconfig
Ensured adequate cooling of PC components
Disabled Steam Overlay
Changed video settings (windowed, fullscreen, etc.)
Changed Audio settings to bare minimum
Made sure no other programs were running
Attempted to run with Directx 9 via the steam commands/launcher

Here are the system details.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\novel\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1608
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32651.977MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37515.977MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.415GB SYSTEM_FREEDISC_SPACE 1216.738GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16325.988 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0100.9805
SYSTEM_GRAPHICS_DRIVER_DATE 7/22/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) HD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16325.988 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0100.9805
SYSTEM_GRAPHICS_DRIVER_DATE 7/22/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 22377 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_19c79fb6254e3b11\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/12/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Razer USB Sound Card)
SYSTEM_SOUND_DEVICE_ID {60F8BB80-C6CE-4877-8024-64613E239A25}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 17.44.44.732
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/20/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AEFD4E0-2F36-11E9-8002444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AF48FD0-2F36-11E9-8005444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AF48FD0-2F36-11E9-8006444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AF48FD0-2F36-11E9-8007444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AED63E0-2F36-11E9-8001444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Keyboard(KB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 897 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AF21ED0-2F36-11E9-8003444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Keyboard(KB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AF48FD0-2F36-11E9-8004444553540000}
SYSTEM_INPUT_NAME MasterKeys Lite L Combo Keyboard(KB)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8E32A00-10A2-11EB-8004444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8D34B80-10A2-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer USB Sound Card
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8D48400-10A2-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer USB Sound Card
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E8D4D220-10A2-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer USB Sound Card
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
music-requests - Discord
Snipping Tool
Movies & TV
Movies & TV
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo III
Google Chrome
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky VPN
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Razer Synapse
Steam
The Elder Scrolls Online
World of Warcraft
Wrye Bash
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
The Sims™ 4
Microsoft Games for Windows Marketplace
Kaspersky Internet Security
Microsoft Visual C++ 2005 Redistributable
Intel(R) Graphics Driver Software
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Intel® Driver & Support Assistant
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Kaspersky Password Manager
Newgrounds Player
Intel Driver && Support Assistant
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Kaspersky VPN
Vortex
IrfanView 4.53 (64-bit)
Microsoft 365 - en-us
Blasphemous - OST
The Sims™ 4
The Outer Worlds Soundtrack
Carnal Instinct
Sniper Elite 3
Space Engineers
Plague Inc: Evolved
Crypt of the NecroDancer
Age of Mythology: Extended Edition
No Man's Sky
The Elder Scrolls Online
Empyrion - Galactic Survival
FINAL FANTASY XIV Online
Turok 2: Seeds of Evil
Unfortunate Spacemen
EARTH DEFENSE FORCE 4.1 The Shadow of New Despair
Stardew Valley
Conan Exiles
The Room Three
Sumoman
The Outer Worlds
PC Building Simulator
CODE VEIN
Bloodstained: Ritual of the Night
The Elder Scrolls V: Skyrim
Phasmophobia
Blasphemous
DOOM Eternal
Tabletop Playground
DRAGON BALL Z: KAKAROT
Valheim
Among Us
CARRION
M.A.S.S. Builder
Fantasy Blacksmith
Mortal Kombat 11
SteelSeries Engine 3.13.6
Viscera Cleanup Detail: Santas Rampage
Viscera Cleanup Detail: Shadow Warrior
Viscera Cleanup Detail: alpha v0.25
VLC media player
WinRAR 5.70 beta 1 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Ascension Setup 1.0
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 472.12
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm_tray.exe 00002620
C:\Program Files (x86)\Kaspersky Lab\Kaspersky VPN 5.3\ksdeui.exe 00001700
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001A3C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001838
C:\Program Files (x86)\Steam\steam.exe 00002540
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002A54
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002414
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002514
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000003BC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.161.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000212C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002860
C:\Users\novel\AppData\Local\Discord\app-1.0.9003\Discord.exe 00002168
C:\WINDOWS\Explorer.EXE 00001960
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_23e9be9389950d33\igfxEM.exe 000019E0
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002304
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000026EC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E9C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000B58
C:\WINDOWS\system32\ApplicationFrameHost.exe 000024F8
C:\WINDOWS\system32\DllHost.exe 00001A6C
C:\WINDOWS\system32\SettingSyncHost.exe 000021D8
C:\WINDOWS\system32\SnippingTool.exe 00001CB4
C:\WINDOWS\system32\sihost.exe 00001708
C:\WINDOWS\system32\svchost.exe 00002590
C:\WINDOWS\system32\taskhostw.exe 00001590
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001868
C:\Windows\System32\RuntimeBroker.exe 0000299C
C:\Windows\System32\SecurityHealthSystray.exe 000024B8
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000F48
C:\Windows\System32\smartscreen.exe 00002474

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes. The crashing of DirectX may be caused by a variety of issues. We would suggest lowering the graphics settings in game, as the intense graphics in dungeons or high volume areas could cause the crashing.

Please try the following:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Please disable overlays and all background programs.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.

If these troubleshooting tips do not resolve the issue, please provide the following below:
Does this issue only occur on this device?
Have you tried another graphics card and or device?
Does this only happen to one character or all characters?
What happens when you leave the character idle?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.