Game crash after character selection

[onno424]

Greetings

I teleport my character to west Limsa Lominsa Aleport, then game just crash.
But other character is in Limsa Lominsa won't cause game crash.

I update my Display driver and restart PC, but it still crash when I try to
login character which in west Limsa Lominsa Aleport.

Is any way to fix it?

Thank you.

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 家用版 64 位元 (6.2，組建 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS E17C7IMS.113
SYSTEM_LANGUAGE 中文(繁體) (區域設定: 中文(繁體))
SYSTEM_MEMORY 16227.871MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 20835.871MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 475.642GB SYSTEM_FREEDISC_SPACE 396.162GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 910.599GB SYSTEM_FREEDISC_SPACE 892.386GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8113.936 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8e6092b2cc158461\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8e6092b2cc158461\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8e6092b2cc158461\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8e6092b2cc158461\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.6911
SYSTEM_GRAPHICS_DRIVER_DATE 5/28/2019 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英文
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14093 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_986ea73f9a47a2c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_986ea73f9a47a2c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_986ea73f9a47a2c2\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_986ea73f9a47a2c2\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7212
SYSTEM_GRAPHICS_DRIVER_DATE 9/13/2021 09:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英文

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND 喇叭 (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {B1E9ECF4-714E-42F6-BD2F-61F5690CE8F6}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.8750.1
SYSTEM_SOUND_DRIVER_LANGUAGE 英文
SYSTEM_SOUND_DRIVER_DATE 7/9/2019 09:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 滑鼠
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 鍵盤
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {94E4EB70-A65A-11EB-8002444553540000}
SYSTEM_INPUT_NAME HID Button over Interrupt Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1D7ED00-BC8F-11EB-8002444553540000}
SYSTEM_INPUT_NAME MSI GM11 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1D09A00-BC8F-11EB-8001444553540000}
SYSTEM_INPUT_NAME MSI GM11 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1DCCF00-BC8F-11EB-8003444553540000}
SYSTEM_INPUT_NAME MSI GM11 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1DD6B40-BC8F-11EB-8004444553540000}
SYSTEM_INPUT_NAME MSI GM11 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A1DEF1E0-BC8F-11EB-8005444553540000}
SYSTEM_INPUT_NAME MSI GM11 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0

[Sunlong]

I am having the same issue, but this time it is when I teleport in the Shadowbringers area, Mainly from the Crystarium to the Lakelands, It has done it when teleporting from Limsa to Lakelands, as well as from Eulmore. But I have not had teleport issues going around the Shadowbringer areas if neither Eulmore or the Crystarium is involved.

My Game runs through Steam and twice I have had an error message
" Error reference: Library_6757483_d12e9dc5c63abbbc. Cannot read property 'x' of undefined"
" Error reference: library_6760946_fca9de323ab56224. cannot read property of 'x' of undefined"
I have had the "Unexpected error has occurred. exiting final fantasy xiv (17). but also when I was closing the bag of one of my retainers. But I tried to log back in which it allowed me, to have the same error happen on the next retainer, and the next retainer and a fourth time. So instead of doing a teleport to an aetheter in Lakeland I tried to do use the aetheter local network and go to the gate into Lakeland.
It was yesterday giving the same error while I was making things with as a crafter, not on the first item I was making but after I had made a number of the same item.
I have tried doing a reset of my computer. I had the same issues for a few weeks now. Usually I can relog back into the game after a few minutes. Yesterday after I had this issue and could not log into my main character Nostrashade on Cerberus after even an hour wait and playing on my alt character Maddog Pete. So instead did a full reinstall of the game and the game started ok.

This issue has only been occurring since you did the update with the auto kickout after 30 minutes of inaction has been added to the game.

I have removed any overlays from discord.
I have checked in case of any failure for permissions.
When I had this issue on Tuesday one of my FC colleagues checked and advised that my character data is fine.
I have checked and confirmed that my build is 3721808, so I have the latest version of the game.
I have checked every day for any system updates and had those installed, then restarted my machine.
I have gone into my steam account and had it verify integrity of game files (Final fantasy 14 is the only game I have on Steam)

My system is an Advent Model DT2711.
Intel Core - I5 3.0Gherts CPU with 8 GB memory
Graphics card is AMD HD6670 2GB GDDR3 dedicated Card
Hard drive 2TB - 607GB used of 1.81TB
second drive SSD 223GB - 0GB Used
third drive SSD 931GB - 54GB used (This is where Final Fantasy XIV is saved)
Operating system Window 10 64Bit

I am on fibre optic Broadband which I have checked is running at 220Mb download and 22Mb upload. Then have a Cat5 cable less than 20 metres running from the router to my machine.

I have a second character in Limsa on which I am having no issues at all.

I used to have a problem last year with a direct X error. But I upgraded to windows 10 which has Direct X12 and the issue disappeared.

What am I doing wrong or what is causing this error to occur.

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Does this issue happen with every character. Additionally can you delete the locally saved content (My Documents > My Games > Final Fantasy XIV)?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Sunlong]

So do I delete the whole file folder or files within it?

[Dynratygus]

Good morning and thank you for the reply.

It would be the files inside the folder. If possible, I advise to make a backup before deleting the files.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Sunlong]

I have done as you said. and the issue stopped until today. Now it is back. So I have had it when I was looking at what my retainer has sold, I am in the Crystarium at this point. the same 17 error message. it allows me to log in after 2 attempts including a full reset of my PC. I then need to get my character out of the crystarium so try using the local aetether to jump to the gate into lakeland and now am stuck after 3 attempts and still not able to get into my character. I have even downloaded the authenticator app onto my so each time I have to use the 1 time code to log into the game. Checking I do not yet have a folder in documents>game so i cannot delete this again.

This has again happened today 4th October but only when teleporting to Fort Jobb, Lakeland from Rhalgar's Reach. What is going on as this now seems to be cascading to other areas than Crystarium??? This time is did not clear even after leaving the game for 2 hours.

What is the next solution I can try. As taking an hour to log into play my main character several times a day is starting to make me wonder about this game especially as this error has been reported for 5 years now and not fixed.

5th October, so I have deleted the games file yet again, done a full reinstall. had to redo my HUD and also my keys. Played around the ARR area, start of week Teleported to Il Meg did my beast tribe quests there. went to teleport into Lakeland and got the "unexpected error. exiting final fantasy 14 (17)" What the hell is going on????
I have checked and done all upgrades for windows.
Done a reinstall of my graphics cards latest patch.
changed my computers afk from 20 minutes to never.

[Darneltia]

Greetings fellow Eorzean!

I would like to suggest trying to reinstall the game once more however this time please uninstall then reboot the machine. After doing so, then download the client from the web site and reinstall.

Please reply back indicating if the issue persists or not.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.