My five:
1. Add 15 new wards to each district and add more apartments, need to desperately increase the amount of space to have enough room for the growing player population. (On an off note, instanced housing is a good idea as I've played ESO for years so I agree wholeheartedly, but not sure if it will work since ffxiv uses this style of housing system. I feel it would be much more work to scrap the current housing system to change it than it would be just to add more wards and districts)
2. Add a long relocation timer (Ok 20 days is more reasonable than 45, anything less than 2 days is too short in my opinion) so homeowners can't move for a while after getting a new house. Gives new players a better shot at getting a home by getting rid of the majority of relocator competition. Relocators have a hugely unfair advantage against first-time homeowners so I stand by this 100%
3. Don't add the lotto, it will not solve the problem. XIt will create a new problem where players will use multiple alts to enter to unfairly increase their chances of winning a house.X Ok didn't know that alts can't be tenants, let's keep it that way then so we don't have to worry about multiple lotto entries. As for the lotto itself, it is 100% not going to solve the housing crisis it will only add some relief to campers but if they still keep the original system along with the lotto that kindof makes it moot in my opinion since you probably would have better chances of getting a home camping than the lotto, if you prefer to gamble tho that's your decision.
4. Shorten the amount of time before a house is demolished for inactivity, cut it down to 20 days instead of 45 or shorter. This will drastically free up space for those who are active and will actually use those houses (and honestly deserve housing for being active players). I stand by this because it's basically the equivalent of holding a home for no other reason than to hold it. As for people taking breaks, may be heartless but if you can't read an email and log in to enter your house within a shorter time period you really shouldn't have one, that's my opinion. On the community standpoint, there is no community of having houses lie empty in a neighborhood where others could be putting them to good use. A neighborhood of empty houses makes it dead and lifeless and I'm fairly sure this is not what SE intended when they created the neighborhood system. If it were instanced that's different, you can be offline as long as you want or you can just get an apartment if you want something to be there when you get back.
5. Last but not least, cut down the invisible timer wait. Players waiting 12+ hours to get a house is extremely unhealthy and damaging. 30 minutes to 3 hours is far more reasonable and reduces raging and harassment of players who waltz up an buy a house out from under players who've been waiting for a long time. Please take care of your players <3