This, all of this right here.
Yes, there are some mentors who are the good/nice mentors; who will go out of their way to help other players and stay around for whatever their roulette gives them. However, again all it takes for majority of the player base to turn against the mentors is one bad apple. That is human nature, people once they have negative experiences from a specific group then puts all of that group into a box and label it "this is bad". This mentality grows worse when they experience more and more negative experiences from this specific group; in this case mentors.
Honestly, in the two years I have been playing, admittedly I've had a lot of negative experiences with mentors and only on a handful can I count the good experiences I had and it was from only four mentors. Four out of the dozen or so negative interactions with mentors who don't want to actually mentor; nor are they pleasant to be around. They either leave after the first wipe, leave from a farming party after the first completion, yell at sprouts in dungeons, or mess up mechanics themselves then blame everyone else for their failure. It isn't to say that there aren't sprouts/returners/regular players who are equally unpleasant, but the mentors stand out much more since they are expected in the terms to hold themselves at a higher standard than the rest of the player base. But unfortunately, most people go for the burger king crown for the mount. That's it. They don't want to help players, they use the NN as a glorified chat room, and I've seen some weird roleplay when I first started playing two years ago in the NN, drowning out the sprouts that actually wanted some advice that made me bail immediately.
Mentors need to be held accountable for their actions, but the NN is unmoderated and needs someone looking over the interactions in there; otherwise get rid of the system altogether since it's certainly not being used the right way.





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