Packet loss and lag issues

[astralmoon]

Hello!

I recently switched to a new ISP on the 17th of August, and was able to use my new internet for everything except for Final Fantasy XIV. I've tried everything at this rate: contacted my ISP (they said there was no problem with my coverage area as I'm using a 4G mobile broadband - i live in a rural area with no fiber or ethernet, so suggesting to switch to ethernet is impossible at the moment), did port forwarding, even uninstalled and reinstalled the game. I'm at my wits' end right now and unsure where to go from here. Both my antivirus software and Malwarebytes scans came out clean.

Here is my system information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\S. Saidi\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1500X Quad-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P1.30
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8144.805MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13008.805MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 466.006GB SYSTEM_FREEDISC_SPACE 241.494GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 195.312GB SYSTEM_FREEDISC_SPACE 195.165GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 269.593GB SYSTEM_FREEDISC_SPACE 170.431GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4072.402 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (3- Elite 6 Stereo)
SYSTEM_SOUND_DEVICE_ID {D50157EF-2371-4F7A-899E-D9BB00A66E63}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/6/2019 08:00:00
SYSTEM_SOUND Headset (Elite 6 Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {595C9656-A801-498D-B60F-A4BA7A5FB4DF}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1151
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/22/2021 08:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D524A86C-2EC9-4F30-A620-B5DFE7DE7779}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 08:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {276A42AB-5209-4542-89D2-A82F2490CFF0}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 08:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {72C3F252-A509-435E-8BE3-77EFC810820B}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 08:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3129E120-3694-11EB-8001444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4CCB1170-37BF-11EB-8001444553540000}
SYSTEM_INPUT_NAME Controller (Gamepad F310)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {31379CC0-3694-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3154C1B0-3694-11EB-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3158E060-3694-11EB-8008444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3159F1D0-3694-11EB-8009444553540000}
SYSTEM_INPUT_NAME USB GAMING MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Administrator: Command Prompt
Groove Music
Groove Music
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Technical Support - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe After Effects 2020
Adobe Media Encoder 2020
Audacity 2.4.2
FFXIV TexTools
Google Chrome
Kaspersky Internet Security
Kaspersky Password Manager
Kaspersky VPN
LAME v3.99.3 (for Windows)
Lazy Nezumi Pro 18.01.01.0038
Microsoft Edge
Microsoft Edge Update
Mudfish Cloud VPN v5.4.6
OBS Studio
Steam
WebTablet FB Plugin 32 bit
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
CLIP STUDIO PAINT 1.10.11
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
CLIP STUDIO 1.10.11
Kaspersky Internet Security
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
Microsoft Visual C++ 2005 Redistributable
Adobe Photoshop CS6
Microsoft_VC80_CRT_x86
Microsoft Windows Desktop Runtime - 5.0.5 (x64)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Visual Studio 2010 SP1 Runtime x86
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Kaspersky Password Manager
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
PDF Settings CS6
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel(R) C++ Redistributables on Intel(R) 64
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windscribe
Kaspersky VPN
7-Zip 20.02 alpha (x64)
AutoHotkey 1.1.33.09
GShade 3.3.1
IrfanView 4.44 (64-bit)
Maxon Cinema 4D R21
Microsoft Office Professional Plus 2016
Virtual Cottage
DRAGON BALL XENOVERSE 2
CHRONO TRIGGER
DRAGON BALL Z: KAKAROT
Wacom Tablet
WebTablet FB Plugin 64 bit
Microsoft Visual C++ 2005 Redistributable (x64)
Update for Windows 10 for x64-based Systems (KB4480730)
Update for Windows 10 for x64-based Systems (KB4023057)
PDF24 Creator
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft .NET Runtime - 5.0.5 (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
UpdateAssistant
Microsoft Windows Desktop Runtime - 5.0.5 (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Update Health Tools
Microsoft Office Professional Plus 2016
Microsoft Access MUI (English) 2016
Microsoft Excel MUI (English) 2016
Microsoft PowerPoint MUI (English) 2016
Microsoft Publisher MUI (English) 2016
Microsoft Outlook MUI (English) 2016
Microsoft Word MUI (English) 2016
Microsoft Office Proofing Tools 2016 - English
Outils de vérification linguistique 2016 de Microsoft Office*- Français
Herramientas de corrección de Microsoft Office 2016: español
Microsoft Office Proofing (English) 2016
Microsoft InfoPath MUI (English) 2016
Microsoft Office Shared MUI (English) 2016
Microsoft DCF MUI (English) 2016
Microsoft OneNote MUI (English) 2016
Microsoft Groove MUI (English) 2016
Microsoft Office 32-bit Components 2016
Microsoft Office Shared 32-bit MUI (English) 2016
Microsoft Office OSM MUI (English) 2016
Microsoft Office OSM UX MUI (English) 2016
Microsoft Office Shared Setup Metadata MUI (English) 2016
Microsoft Access Setup Metadata MUI (English) 2016
Microsoft Skype for Business MUI (English) 2016
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA Control Panel 456.71
NVIDIA Graphics Driver 456.71
NVIDIA HD Audio Driver 1.3.38.35
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft .NET Host FX Resolver - 5.0.5 (x64)
Microsoft .NET Host - 5.0.5 (x64)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Visual Studio 2010 SP1 Runtime x64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 9.0.2\kpm_tray.exe 00001984
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000305C
C:\Program Files\Google\Chrome\Application\chrome.exe 00000A78
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 0000166C
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 00001A24
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2106.14307.0_x64__8wekyb3d8bbwe\Cortana.exe 00002618
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001A7C
C:\Program Files\WindowsApps\Microsoft.ZuneMusic_10.21061.10121.0_x64__8wekyb3d8bbwe\Music.UI.exe 000029EC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 000024B4
C:\WINDOWS\Explorer.EXE 00001BB8
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00000D80
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002764
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E6C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000210C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000289C
C:\WINDOWS\system32\ApplicationFrameHost.exe 000022FC
C:\WINDOWS\system32\DllHost.exe 00001180
C:\WINDOWS\system32\sihost.exe 00001130
C:\WINDOWS\system32\svchost.exe 00000D48
C:\WINDOWS\system32\taskhostw.exe 000018C0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000029D8
C:\Windows\System32\RuntimeBroker.exe 00002A94
C:\Windows\System32\SecurityHealthSystray.exe 00002210
C:\Windows\System32\SystemSettingsBroker.exe 00002ED4
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002A8C

Any assistance is greatly appreciated!

[Underworldhades]

There are 7 other threads on the front page as of this writing so it is not you. From what I've gathered it is the server and their instance servers having issues. I have tried VPN's as well, and have had no luck, but some people have.

[Thukoolo]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform? (Steam/Windows/Mac etc.)
Error messages received:
Wired or WIFI connection?
Are there other programs being used when running FFXIV?
When disconnect occurs/How often?
Does this only happen to one character or all characters?
All steps taken to resolve the issue:

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Nifredil]

hello! Since yesterday i have bad lag spikes that eventually it ends with D/C

What Platform? - Steam/Windows
Error messages received: different d/c, lag spikes all the time
Wired or WIFI connection? : wired
Are there other programs being used when running FFXIV? : i turned off everything
When disconnect occurs/How often?: every 5-10mins , getting worse with the spikes and d/c at the end
Does this only happen to one character or all characters? - all
All steps taken to resolve the issue: i tried vpn, tried to reinstall the adapter driver , update, rollback etc, reboot pc, router, ping my i-net connection, also i tried some "resolutions" from your previous posts

[Alestros]

Anyone have an update? I am on the same boat and can find no work around

[Thukoolo]

Good morning fellow adventurers. Thank you all for posting in the Final Fantasy XIV Technical Support Forums,

We apologize for the delay in our response, please try the following options:

- The game will use the Internet Explorer web browser to connect to the internet. Open Internet Explorer, then open the "Tools" setting, go to "Internet Options" and adjust the following settings:

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

-Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!