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  1. #1
    Player
    Aelic's Avatar
    Join Date
    Sep 2021
    Posts
    1
    Character
    Anatiel Aelic
    World
    Phoenix
    Main Class
    Paladin Lv 65

    dx crash 11000002

    After i got to the end of heavensward i started getting crashers more and more frequent, skiping a cutsceen or going to dx9 helped but the futer i got in to stormblood the worse it got.
    Now i can get crashes anywhere usaly just a few min after starting the game

    I'v tryed all kinds of settings.
    Updated grafik drives
    Updated bios
    Updated windows
    Tryed dx9
    Tryed taking away all the autostart programs
    dident work.

    So i blew my whole pc clean, cleared my harddrives and installed windows with updates + bios again to be sure.

    Reinstalled everything and went over the whole process again still get the same.






    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Hunter\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64 bitar (6.2, build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz (16 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1620
    SYSTEM_LANGUAGE svenska. Nationell inställning: svenska
    SYSTEM_MEMORY 16297.199MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 19241.199MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.529GB SYSTEM_FREEDISC_SPACE 349.739GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.129GB SYSTEM_FREEDISC_SPACE 217.039GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8148.600 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
    SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8079.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8148.600 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
    SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engelska
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Digitalt ljud (S/PDIF) (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {4782274D-EBF3-4A3D-BE68-B6D3B097DCE2}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.1006
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_SOUND ROG PG279Q (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {124F4C6C-7AB7-4686-AD75-8DA8447C46E9}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0035
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 11/22/2020 00:00:00
    SYSTEM_SOUND ASUS PB287Q (NVIDIA High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {349E23D6-0834-4ED1-9C3C-C347DAB11EF9}
    SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
    SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0035
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 11/22/2020 00:00:00
    SYSTEM_SOUND Högtalare (High Definition Audio Device)
    SYSTEM_SOUND_DEVICE_ID {F43F279F-B3BF-41FD-A548-5739B31F1C5D}
    SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.1006
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
    SYSTEM_SOUND Högtalare (Arctis Pro Wireless)
    SYSTEM_SOUND_DEVICE_ID {F73B56B1-BA06-4771-98D4-112C6D454095}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE Engelska
    SYSTEM_SOUND_DRIVER_DATE 4/11/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mus
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Tangentbord
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E5FE21E0-1953-11EC-8001444553540000}
    SYSTEM_INPUT_NAME Arctis Pro Wireless
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E5FF0C40-1953-11EC-8003444553540000}
    SYSTEM_INPUT_NAME Arctis Pro Wireless
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E5FE9710-1953-11EC-8002444553540000}
    SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E6010810-1953-11EC-8006444553540000}
    SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E6017D40-1953-11EC-8008444553540000}
    SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E601F270-1953-11EC-8009444553540000}
    SYSTEM_INPUT_NAME ROCCAT Kone Aimo 16K
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E601F270-1953-11EC-800A444553540000}
    SYSTEM_INPUT_NAME AURA LED Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E602DCD0-1953-11EC-800B444553540000}
    SYSTEM_INPUT_NAME Arctis Pro Wireless
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome
    Nyheter från Sveriges största nyhetssajt - Google Chrome
    11000002 - Anteckningar
    Discord
    ArmourySwAgent


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Google Chrome
    ROCCAT Swarm
    Microsoft Edge Update
    Microsoft Edge WebView2 Runtime
    Steam
    AURA Service
    AURA lighting effect add-on
    Kingston AURA DRAM Component
    FINAL FANTASY XIV ONLINE
    ROG Live Service
    AURA Service
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.26.28720
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.26.28720
    Patriot Viper M2 SSD RGB
    ENE RGB HAL
    ASUS AIOFan HAL
    PHISON HAL
    WD_BLACK AN1500
    Universal Holtek RGB DRAM
    ASUS AURA VGA Component
    ASUS AURA Motherboard HAL
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.26.28720
    ASUS Framework Service
    ASUS Motherboard
    ASUS AURA Extension Card HAL
    ROCCAT Swarm
    ASUS Update Helper
    ENE_EHD_M2_HAL
    AURA DRAM Component
    ENE IO Driver
    ASUS Framework Service
    Patriot Viper DRAM RGB
    WinRAR 6.02 (64-bit)
    Update for Windows 10 for x64-based Systems (KB4480730)
    WD_BLACK AN1500
    Patriot Viper DRAM RGB
    ASUS AURA Extension Card HAL
    ENE_EHD_M2_HAL
    ASUS AURA Motherboard HAL
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
    ASUS AURA VGA Component
    Universal Holtek RGB DRAM
    Patriot Viper M2 SSD RGB
    Update for Windows 10 for x64-based Systems (KB4023057)
    Kingston AURA DRAM Component
    PHISON HAL
    AURA DRAM Component
    NVIDIA Grafikdrivrutin 471.96
    NVIDIA GeForce Experience 3.23.0.74
    NVIDIA Optimus Update 38.0.8.0
    NVIDIA PhysX systemprogramvara 9.19.0218
    NVIDIA-uppdatering 38.0.8.0
    NVIDIA FrameView SDK 1.1.4923.29968894
    NVIDIA SHIELD Streaming
    GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.23.0.74
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    AURA lighting effect add-on x64
    ASUS Aura SDK
    ENE RGB HAL
    ASUS AIOFan HAL
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
    ARMOURY CRATE Lite Service


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002654
    C:\Program Files (x86)\ROCCAT\ROCCAT Swarm\ROCCAT_Swarm_Monitor.exe 00002F6C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003F04
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000BDC
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000351C
    C:\Program Files (x86)\Steam\steam.exe 00002F18
    C:\Program Files\Google\Chrome\Application\chrome.exe 000028A4
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000090
    C:\Program Files\Windows Defender\MSASCuiL.exe 00002D1C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000238C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002010
    C:\Users\Hunter\AppData\Local\Discord\app-1.0.9002\Discord.exe 000020E0
    C:\Users\Hunter\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002DE4
    C:\Windows\Explorer.EXE 00001948
    C:\Windows\System32\RuntimeBroker.exe 00002620
    C:\Windows\System32\smartscreen.exe 000020B4
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001DBC
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001C80
    C:\Windows\system32\NOTEPAD.EXE 00002AA0
    C:\Windows\system32\SearchProtocolHost.exe 00003984
    C:\Windows\system32\backgroundTaskHost.exe 000033E0
    C:\Windows\system32\conhost.exe 0000268C
    c:\windows\system32\sihost.exe 0000096C
    c:\windows\system32\svchost.exe 00002C04
    c:\windows\system32\taskhostw.exe 00001704
    (0)

  2. #2
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.
    Please try the following:

    - Please disable all overlays and background applications.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything. Please then restart the computer.

    If these troubleshooting tips do not resolve the issue, please provide the following below:

    What Platform? (Steam/Windows)
    Are there other programs being used when running FFXIV?
    Does this only happen to one character or all characters?
    What happens when you leave the character idle?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)