Just got an email from Square Enix re Emergency Removal password

[VelKallor]

Can I just check if others have gotten these?

Want to make sure it isnt a phishing attempt.

Thanks.

[DrWho2010]

they send out these notices periodically about the OTP and the Emergency Removal Password, and they always do it whenever Apple puts out a new iPhone model, which ding ding, they are. Most people forget that the OTP is tied to a device and also forget that when they switch phones they have to deactivate it on the old phone first and then re-register on the new one.

[VelKallor]

Thats a great help, thank you.

Forgive my caution, but when in doubt..check

[HollowedDoll]

Got one as well, just rechecked to see if it matches up with the one I have noted down and all is well.

[VelKallor]

Same

I didnt use the link in the email either, went there normally via the web and then checked the web address to see if it matched.

It did.

[Sotaris]

Seems legit, I got one on my 3 alts. At the same time. But as always, never click links if you have a smudge of suspicion of the sender.

[ItMe]

It probably relates to that big official post they made last night:
Thread: Important Notice about Software Tokens and Software Authenticators (Sep. 21)

https://forum.square-enix.com/ffxiv/...-%28Sep.-21%29

[MiniTofu]

That is a good call by SE, iPhone 13 haha

[_Pigzig]

I never changed mine, she’ll be right mate

[technole]

It's to prevent the flurry of calls to the SE help desk where people don't save their emergency password, and remove the token before they upgrade their iPhone.