Openly admitting to ignoring the players

[Feidam]

Nothing gets veteran healer criticism heard. It's been phrased nicely. It's been said nastily. It's been said condescendingly. It's been said constructively. There are hundreds of ideas for improvement on these very forums, with varying degrees of quality. It's been said in megathreads. It's been said in scattered one-offs. Every expansion, the answer is "lol nope, you're getting more simplified and you're gonna like it or leave".

I swapped to a DPS main this expansion as was suggested for showing my concerns, as did several other people I know. Our concerns were met with what feels like "oh thank god those vets are gone, WHM can stay a one button boring spam class just how we like it". It's an awful gameplay loop that the DPS role wouldn't dream of accepting on any of their jobs, but apparently most new healers just love mashing Glare over and over again, big thumbs up keep it comin' Square! If you don't like complexity, nobody was stopping you from mashing Stone or spamming Medica.

If status quo white knights are gonna clutch their pearls and claim meanie toxic veteran healer echo chamber when I call out horrible design for exactly what it is, all I have to say is,
"lol go play a different game if you don't like current healer design"
"You're not a real healer because you don't like to heal, you just use it for queue times!"
"Go play a DPS if you don't like healing so much"
"Well *I* like current healing design, so sorry for you, maybe you should go do something you actually enjoy then"

Pot, meet kettle.

Actually they did hear your concerns and criticisms. At the beginning of the letter they flat out told you no. So at this point it’ up to you to move on or accept it. Which you did per your post. Whether or not their decision is a good idea is a moot point now. They gave their answer. However, there are a lot of folks like the current healer decision.