At the end of the day the problem is very simple. The developers just don't have healer designers in their team, or at least ones that understand what seperates someone with that mindset.

Blaming the casuals is what everyone likes to do - myself included. But we're missing the point; the developers have chosen the direction of where things are going. I'm still baffled they haven't hired any designers that know what makes healers or tanks fun to play. There's alot of people going around thinking pressing 1-2 is fine as long as you're healing a target. Or how tanking is faceroll, put on a stance and play exactly like a DPS.

These developers for a lack of better word, have no idea what healers should play like. So instead of hiring people that do know, they outright tell everyone things will stay the way they are. I understand why alot of people are in awe. They have no logical reasoning. Why not hire developers that can fix this problem? That's the more important question here.