I believe that statement indicates they do know what most people in the forum are asking for.
It seems to me they simply decided not to go along with that idea and want us to embrace the new healer design philosophy introduced in ShB.
Honestly, I'm fine with it. It's okay for developers to disagree with the directions players want to take. Maybe most of suggestions and ideas coming from this forum are against their design philosophy.
Hopefully such design choice will turn out well.