ISP isn't allowing login.

[Scarphy]

As of yesterday, whenever I'm connected to my usual internet, the launcher wont display the login section, and I can't log in to any FF14 related website, but when I hotspot my phone, it fixes the issue. The problem is I can't hotspot my phone forever. I have contacted my ISP and received no response (shocking I know).

I was wondering if any techy people on here would have a solution?

Cheers.

[Kirika-]

Try the power-of/power-on for your modem and router, see if that helps.

[Breakbeat]

Yeah, a work-around exists. Grab a free VPN (or, maybe you already use a VPN). I use Windscribe but I won't shill it; absolutely any completely free VPN will do.

- Open your launcher / FF website.
- Turn on the VPN.
- Launcher / site will allow logins.
- Turn off VPN before entering login credentials.
- Log in normally.

I've not had the issue with FF websites, but the launcher does this to me perhaps one out of ten times I activate it. VPN on/off fixes it every time.

Edit:

Try the power-of/power-on for your modem and router, see if that helps.

Absolutely, this will work too. The error is clearly caused by some caching of an incorrect IP - when you update your IP the error goes away, so certainly cycling the hardware will fix the problem. VPN on/off only takes six seconds, tho, and you don't need to leave your chair. =)

[Scarphy]

Unfortunately as I live in an appartment building that is provided internet by a company, I don't have access to the router. I tried looking for a free VPN but only found 'money back' ones.

[Scarphy]

So I got the VPN and it allows the login part to load, but just like using my phone to bypass as soon as the VPN is turned off it loses connection. Like the log in button wont work and if I log in with the VPN and let the game start downloading (i tried a fresh install when troubleshooting) as soon as I switch off the VPN the client loses connection and closes itself.

[Kirika-]

Sounds like the ISP or the apartment management is restricting access to FF14's servers, likely the latter.
In order to bypass that restriction, you will need to connect with the VPN and use it all the time while connected to the FF14 servers.
You can also inquire if the ISP or apartment management is blocking FF14's servers or the ports needed to connect to the servers:

• [Ports that may be used] TCP：80, 443, 54992～54994, 55006～55007, 55021～55040