Greetings fellow Eorzean!

We would like to further troubleshoot your issue with the controller on Playstation 4:

Are you using an official Sony controller or 3rd party controller?
Have you tried using the controller wired to see if the same issue occurs?
Have you attempted to use a different controller for testing?
Have you reset the Playstation 4 back to factory default settings to see if the issue still happens? Note that you will need to reinstall the game as a result.
Check your any updates to the Playstation 4 and update it as needed.

We look forward to your reply back.

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