Merchandise Issue

[zaidos]

I need help with a merchandise that came with an in-game item code, and the code is not working, it says that it is invalid.
I have contacted both

https://store.eu.square-enix-games.com/en_GB/
and
https://support.eu.square-enix.com/

And in the end I am told to contact my retailer, but i bought the product from the https://store.eu.square-enix-games.com/en_GB/ , and they told me that they can not help me with replacing the code and that i should contact https://support.eu.square-enix.com/ , and these told me to contact my retailer...

Who's my retailer?
Who should I contact?
What is there to be done?

[Darneltia]

Greetings fellow Eorzean!

Based on the information provided, the issue might be better handled by the Square Enix Support Center team. To assist, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

This thread will be moved to ‘Support Center Ticket Created’.

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