All of this simply is the result of FFXIV being the only viable MMO at the market right now.

There's nothing intrinsically valuable about a player that cannot pull their own weight. The reason for all of this is precisely because the demographics aren't evenly divided as they should be. Casuals, up to midcore- and hardcore should never be treated the same way. What you end up with is a war of interests and conflicts because of envy for achievements, popularity, or any other specific reason someone might dislike you. Heck, even a mentor crown is enough for someone to stigmatize you.

It is for this reason there's so much hate against mentors and savage raiders recently - from by observation. Typical lines include: "Well, they don't deserve a sliver of content! They are toxic!" If they deserve nothing, you are deserving of even less, given the absolute lack of any effort from your side. This is why you cannot reason with them, because their insecurities are born from envy and ignorance; what they cannot understand, they simply shall get rid off to minimize discomfort or the source thereof.

Which eerily reminds me of a real world political ideology becoming more relevant again. It's bleeding into the gaming industry as well, I'm sure you guessed which.

Anyhow, I digress. Square Enix does not care because they are a company. I cannot recall or think of any company that hasn't ended up screwing their customers over in some way, at least. Think of Cyberpunk 2077 and CD Project Red, even with a good track record they just shat out a game borderline criminally and people simply accepted it, because.. why not?