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Date & Time: Starting Sept 3, 2021
Frequency: n/a
World name: Famfrit
Character name: Perfidy Tadalafil
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: 50+ paladin
Party or solo: n/a
In-game time: n/a
Area and coordinates: n/a
Housing: n/a
Steps:
1. Purchased a Tales of Adventure: A Realm Reborn
2. Used the Tales of Adventure: A Realm Reborn upon delivery via Moogle Mail
3. Game logged me out
4. No items received
*Add more steps if necessary

****Description of issue****

I purchased the Tales of Adventure: A Realm Reborn skip of the ARR MSQ and used it on my lvl 50 or 51 paladin. I was on a level 42-45 MSQ quest at the time of using the Tales of Adventure: A Realm Reborn. Game logged me out which is normal. Upon logging back in I received no Orchestrion scroll, minions, achievements and titles, or mounts associated with the main scenario of A Realm Reborn that are not the chocobo that is awarded with the quest at level 20. I purchased and used my ARR skip on Sept 3rd and have yet to receive any of these items.