Game Crash on Single Character Load In

[Aspireworks227]

My game has started crashing when loading my main character out of nowhere.

I've been playing for about a month consistently, even earlier today, without any issues. But all of a sudden, I'm not able to log into my main character without the game crashing to desktop without any error code or notification.

I made an alt to see if that would work, and I was able to log into the world with that character. It seems 100% limited to my main. I haven't made any changes to the game or computer between the one hour break I took between play sessions.

Here's the workflow:

• I boot up the launcher
• I log in and launch the game
• I select my character
• I get the queue popup
• When the queue is up, I get the loading screen
• The game loads for 10-15 seconds
• The game unceremoniously crashes to desktop without any sort of error code

I've tried restarting my computer as well as deleting the local game folders on my PC. None of that fixed anything. Any ideas?

[Aspireworks227]

Here's my system information, if that helps:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Aspir\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (8 CPUs), ~2.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 390.3732.768
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16301.012MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32685.012MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 236.337GB SYSTEM_FREEDISC_SPACE 146.828GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 425.216GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.506 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 3240 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8682
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.506 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8682
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8150.506 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1080 x 1920 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\64jp8682.inf_amd64_ea97e317d6be70ec\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.0100.8682
SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2020 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 14204 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_5d3298ab92c75541\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_5d3298ab92c75541\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_5d3298ab92c75541\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_5d3298ab92c75541\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.6140
SYSTEM_GRAPHICS_DRIVER_DATE 1/21/2021 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Headphones (WH-1000XM3 Stereo)
SYSTEM_SOUND_DEVICE_ID {3905B87C-5AAE-4E14-A7A7-90D3D6829453}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 17:00:00
SYSTEM_SOUND Headset (WH-1000XM3 Hands-Free AG Audio)
SYSTEM_SOUND_DEVICE_ID {F46A5324-34B6-43B0-9C98-EC9B15FCD557}
SYSTEM_SOUND_DEVICE_NAME BthHfAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1151
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/21/2021 17:00:00
SYSTEM_SOUND LG 32 FHD (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {E9EF2AEA-3839-47BC-9E10-3E8C7D537A0A}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 10.27.0.9
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/24/2020 17:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
SYSTEM_SOUND_DEVICE_ID {AEBE3B5C-7324-4F88-9A26-376D11E5A072}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9083.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/14/2020 17:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {D91857A2-8F77-4C3A-8DFB-06717E6591CC}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 17:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6629CE50-A091-11EB-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6629F560-A091-11EB-8003444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662A91A0-A091-11EB-8005444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662B06D0-A091-11EB-8007444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662BF130-A091-11EB-800A444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662C6660-A091-11EB-800C444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662C8D70-A091-11EB-800D444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662CB480-A091-11EB-8011444553540000}
SYSTEM_INPUT_NAME Surface Tcon Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662CB480-A091-11EB-8012444553540000}
SYSTEM_INPUT_NAME Surface Dock Extender
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662CB480-A091-11EB-8013444553540000}
SYSTEM_INPUT_NAME CORSAIR K100 RGB Optical-Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662CB480-A091-11EB-8014444553540000}
SYSTEM_INPUT_NAME Surface Dock Extender
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662CB480-A091-11EB-8015444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662CB480-A091-11EB-8017444553540000}
SYSTEM_INPUT_NAME CORSAIR K100 RGB Optical-Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662EFE70-A091-11EB-8018444553540000}
SYSTEM_INPUT_NAME Surface Dock Extender
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662EFE70-A091-11EB-8019444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662EFE70-A091-11EB-801C444553540000}
SYSTEM_INPUT_NAME Surface Dock Extender
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B60819D0-08C0-11EC-8002444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66305E00-A091-11EB-801E444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C285CF0-A200-11EB-8002444553540000}
SYSTEM_INPUT_NAME Smart Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6630AC20-A091-11EB-8020444553540000}
SYSTEM_INPUT_NAME Virtual HID Framework (VHF) HID device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3C28AB10-A200-11EB-8003444553540000}
SYSTEM_INPUT_NAME Smart Control
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6630D330-A091-11EB-8021444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6630FA40-A091-11EB-8022444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B60867F0-08C0-11EC-8003444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {53CD1170-A09D-11EB-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6632A7F0-A091-11EB-8028444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2582170-A295-11EB-8002444553540000}
SYSTEM_INPUT_NAME Logitech Download Assistant
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {662EFE70-A091-11EB-801D444553540000}
SYSTEM_INPUT_NAME CORSAIR K100 RGB Optical-Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66336B40-A091-11EB-8029444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66339250-A091-11EB-802A444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6633B960-A091-11EB-802B444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66340780-A091-11EB-802C444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 7 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Game Crash on Single Character Load In - Google Chrome
Program Files
MainWindow
Calculator
Calculator
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Google Chrome
Microsoft Edge
Microsoft Edge Update
World of Warcraft
Camtasia 2019
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
CORSAIR iCUE Software
Launcher Prerequisites (x64)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Box Tools
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
NaturalReader 16
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Warframe
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Office Home and Business 2016 - en-us
Logitech Options
RimWorld
SMITE
Wallpaper Engine
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Affinity Photo
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Affinity Designer
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Control Panel 461.40
NVIDIA Install Application
NVIDIA Display MessageBus
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Epic Games Launcher Prerequisites (x64)
Camtasia 2019


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00003BFC
C:\Program Files\Google\Chrome\Application\chrome.exe 00003FCC
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00002DDC
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002370
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.8052.0_x64__8wekyb3d8bbwe\GameBar.exe 00001804
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.8052.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 000013F8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002754
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe 00002DB0
C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOverlay.exe 00002CCC
C:\ProgramData\Logishrd\LogiOptions\Software\Current\laclient\laclient.exe 000034D0
C:\Users\Aspir\AppData\Local\Box\Box Edit\Box Edit.exe 00003864
C:\Users\Aspir\AppData\Local\Box\Box Local Com Server\Box Local Com Service.exe 0000315C
C:\Users\Aspir\AppData\Local\slack\app-4.19.3\slack.exe 00001B24
C:\WINDOWS\Explorer.EXE 00001DC0
C:\WINDOWS\System32\LocationNotificationWindows.exe 00001D5C
C:\WINDOWS\System32\SurfaceColorTracker.exe 00001C04
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002960
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001A8C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002468
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002EC8
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000360
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001EDC
C:\WINDOWS\system32\DllHost.exe 000034AC
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 00001704
C:\WINDOWS\system32\SettingSyncHost.exe 00002110
C:\WINDOWS\system32\conhost.exe 000034F0
C:\WINDOWS\system32\sihost.exe 00001AB0
C:\WINDOWS\system32\svchost.exe 000037CC
C:\WINDOWS\system32\taskhostw.exe 00001C34
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000009F4
C:\Windows\System32\DriverStore\FileRepository\hdxsstm.inf_amd64_7d200f2580ecd8a5\RtkAudUService64.exe 000029F4
C:\Windows\System32\RuntimeBroker.exe 00003E40
C:\Windows\System32\SecurityHealthSystray.exe 00002FB0
C:\Windows\System32\SurfaceDTX.exe 00001DF8
C:\Windows\System32\oobe\UserOOBEBroker.exe 0000107C
C:\Windows\System32\smartscreen.exe 00000EC8
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 0000198C
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000130

[Darneltia]

Greetings fellow Eorzean. We apologize for the inconvenience you have experienced with this issue. Based on the details, it appears that the local data or installation may be corrupt in some way. Please try the following suggestions:

- Shut down the game client. Delete the 'Final Fantasy XIV' folder in the 'My Documents' → 'My Games' folder so the data can be recreated then relaunch the game.
- Uninstall/reinstall the game from scratch

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Aspireworks227]

Thank you for the initial tip.

I've deleted the Final Fantasy XIV folder and completely uninstalled and reinstalled the game. I was able to load into the character once (in Kolusia, if that makes any difference). But after logging back out, I'm right back to where I was: If I try and log in on that character, the game crashes without an error code right after the login screen.

What can I try next?

[Dynratygus]

Good morning and thank you for the reply.

Does the game crash if it is installed on the C drive? Additionally, is anything over heating when this crash occurs and have you tried lowering the resolution when playing? Also, can you try running the game in windowed mode or borderless full screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Aspireworks227]

Here's where we're at:

As you asked above, I completely uninstalled the game and deleted the FFXIV folder. I reinstalled on my C Drive. I still was not able to log into that character. On a whim, I right-clicked my character's name and selected Visit Another World. I was able to log in, because it loaded me into Limsa Lominsa. All was good for awhile, until I tried to continue my story quest.

The moment I re-visted Kolusia, the game crashed without an error code.

I even tried re-installing the game AGAIN, and I'm still having this issue. I'm not having any overheating issues and screen resolution doesn't make any difference. I just purchased a few things from the Mog station, and I'm starting to feel like I wasted my money since the game isn't playable.

Can you please give me some advice around fixing this, or getting a refund for recently-purchased items?

[RavenHawk123]

I'm having the same issues and have done the same steps and for some reason kolusia crashes me every time and I have no answers and haven't been able to find any way around any luck?

[Caitsithhh]

May be worth to reinstall your graphics driver through the geforce app. Possible to do if you know what you’re doing without the app too.

Worst possible case would be backing up your personal files and reinstalling windows.

[RavenHawk123]

So to fix an issue with the game I have to reinstall my operating system?

[Caitsithhh]

Ye if you moved files around and such you don’t know what you broke. This wiping your C Drive with a fresh install will fix your issues. If you’re savvy enough you can go through every single program/program 86/document folder and locate it but I’m guessing you’re not that savvy. So just reinstall windows. Put your mobo network drivers, ffxiv character settings, and if shaders for ffxiv put those on it too.