Cutscenes between stormblood and shadowbringers keep crashing

[lorea0212]

I recently got to the msq between stormblood and shadowbringers so the patch quests and every voiced cutscene has crashed but i always got past it eventually. Now i'm at the quest "the sultana's strings" and the game goes to a black screen and just keeps loading.

I've already tried reinstalling, playing on directx9, changing the directory to the C drive and update my drivers.

Here is my system report:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Damie\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64 bits (6.2, build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz (16 CPUs), ~2.9GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS A.10
SYSTEM_LANGUAGE Nederlands (Landinstelling: Nederlands)
SYSTEM_MEMORY 16314.082MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 24506.082MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 572.317GB SYSTEM_FREEDISC_SPACE 315.501GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 358.856GB SYSTEM_FREEDISC_SPACE 69.564GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.481GB SYSTEM_FREEDISC_SPACE 360.067GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5968.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8157.041 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Engels
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (Arctis 7 Game)
SYSTEM_SOUND_DEVICE_ID {034A6FF2-3034-4FDB-B6E4-53E839BDC631}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 6/8/2021 02:00:00
SYSTEM_SOUND PL2760Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C4F471D4-95DB-4B10-BE34-7A5543E8BB3E}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE Engels
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Muis
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Toetsenbord
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {408F4CE0-0A74-11EC-8001444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF4DD410-EAD5-11EB-8001444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF4DD410-EAD5-11EB-8002444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF4DD410-EAD5-11EB-8003444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {408F9B00-0A74-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF4DD410-EAD5-11EB-8004444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {408F9B00-0A74-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF4DD410-EAD5-11EB-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Arctis 7
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {408FC210-0A74-11EC-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4E911DA0-0A74-11EC-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CF504510-EAD5-11EB-8008444553540000}
SYSTEM_INPUT_NAME CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {79129520-07EC-11EC-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Steam
Volumemixer - Headphones (Arctis 7 Game)
⭐kaa_gacha - Discord
Battle.net
NVIDIA GeForce Overlay
Genshin Impact
Microsoft Text Input Application
Instellingen
Instellingen
dummyhiddenwindow
Overwolf Quick Launcher
Chat | Microsoft Teams
Microsoft Store
Microsoft Store
Rekenmachine
Rekenmachine


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Call of Duty Black Ops Cold War
Call of Duty Modern Warfare
Google Chrome
MSI Remind Manager
DesktopMysticLight
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Norton Security
Microsoft OneDrive
Overwolf
qBittorrent 4.3.7
Razer Cortex
Razer Synapse
Steam
The Elder Scrolls Online
Ubisoft Connect
World of Warcraft
Intel(R) Wireless Bluetooth(R)
Epic Online Services
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
FINAL FANTASY XIV ONLINE
MSI Remind Manager
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
Launcher Prerequisites (x64)
Teams Machine-Wide Installer
Minecraft Launcher
MSI Super Charger
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
Epic Games Launcher
Adobe Refresh Manager
Adobe Acrobat Reader DC - Nederlands
Intel(R) Chipset Device Software
Intel® Software Installer
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
MSI App Player
Genshin Impact
Microsoft 365 Apps for enterprise - en-us
Intel(R) Network Connections Drivers
The Legend of Heroes: Trails in the Sky
The Elder Scrolls Online
FINAL FANTASY XIV Online
Wallpaper Engine
The Elder Scrolls V: Skyrim Special Edition
SteelSeries GG 7.0.0
WinRAR 6.00 (64-bit)
RstDowngradeGuard
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Chipset Device Software
Intel(R) Icls
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Microsoft Update Health Tools
OptaneDowngradeGuard
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Intel(R) LMS
Documentation Manager
NVIDIA Grafisch stuurprogramma 471.96
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio-stuurprogramma 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Intel(R) Management Engine Components
DesktopMysticLight
Intel(R) Management Engine Driver
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
Dynamic Application Loader Host Interface Service
Epic Games Launcher Prerequisites (x64)
CORSAIR iCUE 4 Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AdobeCollabSync.exe 000077BC
C:\Program Files (x86)\Battle.net\Battle.net.exe 00009D4C
C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 000033B0
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 000052DC
C:\Program Files (x86)\MSI\Super Charger\Super Charger.exe 000071EC
C:\Program Files (x86)\Microsoft OneDrive\OneDrive.exe 000073CC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00008D84
C:\Program Files (x86)\Overwolf\0.178.0.16\OverwolfBrowser.exe 00002FD8
C:\Program Files (x86)\Overwolf\Overwolf.exe 00001078
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00006410
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000065DC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00005598
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00007600
C:\Program Files (x86)\Steam\GameOverlayUI.exe 00004420
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000943C
C:\Program Files (x86)\Steam\steam.exe 000091A8
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00005D00
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00009848
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 00003D98
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00008B34
C:\Program Files\Google\Chrome\Application\chrome.exe 00009BA4
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000025DC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000072AC
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine.exe 00006948
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2108.25001.0_x64__8wekyb3d8bbwe\Cortana.exe 00000DE0
C:\Program Files\WindowsApps\Microsoft.GamingApp_2108.1001.8.0_x64__8wekyb3d8bbwe\XboxAppServices.exe 000077A8
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00009A08
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003504
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 000068DC
C:\Program Files\WindowsApps\ReaderNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\AcrobatNotificationClient.exe 0000932C
C:\ProgramData\Battle.net\Agent\Agent.7380\Agent.exe 00008FB4
C:\Users\Damie\AppData\Local\Discord\app-1.0.9002\Discord.exe 00009E0C
C:\Users\Damie\AppData\Local\Microsoft\Teams\current\Teams.exe 00002B7C
C:\Users\Damie\AppData\Local\Overwolf\ProcessCache\0.178.0.16\cchhcaiapeikjbdbpfplgmpobbcdkdaphclbmkbj\curseforge.exe 00008770
C:\Windows\Explorer.EXE 000056B0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000794
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_01042bb7f11c17c4\RtkAudUService64.exe 00009790
C:\Windows\System32\RuntimeBroker.exe 00000D50
C:\Windows\System32\SecurityHealthSystray.exe 00004ACC
C:\Windows\System32\SndVol.exe 00009A0C
C:\Windows\System32\oobe\UserOOBEBroker.exe 000052CC
C:\Windows\System32\svchost.exe 00007750
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002280
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00005C58
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00005F20
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00007D88
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00005590
C:\Windows\system32\ApplicationFrameHost.exe 00002898
C:\Windows\system32\DllHost.exe 00009EC4
C:\Windows\system32\SettingSyncHost.exe 00004EB8
C:\Windows\system32\conhost.exe 00004028
C:\Windows\system32\rundll32.exe 00008428
C:\Windows\system32\sihost.exe 00008FD0
C:\Windows\system32\svchost.exe 00003D2C
C:\Windows\system32\taskhostw.exe 0000828C



Thanks in advance.

[Arvie]

Same issue here and have yet to find a fix yet even after changing SD cards! I did discover that the folder/directory ffxiv is installed in was set to read only. I did see a user mention disabling that helped them out.

[Kirov]

Does this happen particularly when there are a lot of lighting effects or explosive effects? I have had similar issues but haven't heard back.

The only thing I've seen work for a fix is replacing the PSU, but I can't get in contact with the person who figured that out. I've noticed with mine, that I do get a spike in GPU power before my screens go black. I'm waiting for my new PSU to arrive to see if it fixes the issue.