so i contacted square enix through the chat system one day later and i'm surprised it was very slim chance and a chat rep named Daniel got the request to be escalated and canceled he went above and beyond and took care of it even though im taking a huge loss gill wise its not worth the roll back and possibly not being able to play for a couple months or even to endwalker. i lost in this battle overall but i can still play i have learned my lesson and now i just need to work my way back up.