My character cannot log in/Stuck Loading

[OurayCO]

I logged my character out almost a year ago in the middle of a Dungeon Instance. I have been trying to log in for 3 weeks now to no avail. I am stuck on loading screen due to the server not finding this instance. My character is stuck in limbo. Please help teleport character to home point. I can log in to other characters and play the game with no issues. I contacted customer support multiple times and they are unable to help. I spoke to a representative over the phone today and they said to contact you here on the Bug Report forum - that you guys have tools that their support team does not have to be able to help me.

Date & Time: 9/7/2021 8:02PM Central Standard Time (US)
Frequency: Daily
World name: Adamantoise
Character name: Socially Justiced


Connection Specs
- Type of internet connection/provider: AT&T Fiber 1gig
- Modem maker/model number: ASUS WiFi Gaming Router - Tri-Band Gigabit Wireless Internet Router

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ericb\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS 1.70
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32694.094MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37558.094MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.910GB SYSTEM_FREEDISC_SPACE 601.207GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12108.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16347.047 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND C49HG9x (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E22505D3-9837-4011-8081-39BF8E74F7F4}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 19:00:00
SYSTEM_SOUND Headphones (Razer Hammerhead TWS Pro. Stereo)
SYSTEM_SOUND_DEVICE_ID {2AC3FB7B-878B-4208-BD87-AD94F21A4728}
SYSTEM_SOUND_DEVICE_NAME BthA2dp.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/5/2019 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {66BA0404-6CC1-4F61-A35D-28722A32D2E0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9202.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/5/2021 19:00:00
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {A8F308F8-A6A7-4D13-85DA-D4643C00D403}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D02D1550-F43D-11EB-8001444553540000}
SYSTEM_INPUT_NAME Blue Microphones
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EEE620-F312-11EB-8001444553540000}
SYSTEM_INPUT_NAME G915 WIRELESS RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF0D30-F312-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF0D30-F312-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF3440-F312-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF5B50-F312-11EB-8005444553540000}
SYSTEM_INPUT_NAME H150iRGBPROXT
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF5B50-F312-11EB-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF8260-F312-11EB-8007444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {82B01B80-F31E-11EB-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF8260-F312-11EB-8008444553540000}
SYSTEM_INPUT_NAME G915 WIRELESS RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EF8260-F312-11EB-8009444553540000}
SYSTEM_INPUT_NAME G915 WIRELESS RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2192EBD0-F31D-11EB-8001444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Extended Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EFD080-F312-11EB-800B444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {219312E0-F31D-11EB-8002444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Extended Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EFD080-F312-11EB-800C444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7F01EA0-F312-11EB-8010444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {219339F0-F31D-11EB-8003444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Extended Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EFD080-F312-11EB-800D444553540000}
SYSTEM_INPUT_NAME G915 WIRELESS RGB MECHANICAL GAMING KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D02D1550-F43D-11EB-8002444553540000}
SYSTEM_INPUT_NAME Blue Microphones
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 653 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {219339F0-F31D-11EB-8004444553540000}
SYSTEM_INPUT_NAME Razer Goliathus Extended Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B7EFF790-F312-11EB-800E444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 767 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Forum - Google Chrome
Inbox - Live ‎- Mail
Settings
Settings
Microsoft Store
Microsoft Store
dummyhiddenwindow
Overwolf Quick Launcher
Microsoft Text Input Application
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
Battle.net
Burning Crusade Classic
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Origin
Overwolf
Razer Synapse
Steam
World of Warcraft
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29914
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
FINAL FANTASY XIV ONLINE
Star Wars: The Old Republic
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29914
ENE_X-JMI_HAL
ENE_EHD_M2_HAL
ENE_DRAM_RGB_AIO
Intel® Software Installer
AMD PCI Driver
Realtek Ethernet Controller Driver
AMD PSP Driver
WD_BLACK AN1500
AMD Ryzen Balanced Driver
WD_BLACK D50
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
AMD SBxxx SMBus Driver Alpha
Promontory_GPIO Driver
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29914
ENE_MousePad_HAL
AMD_Chipset_Drivers
ENE IO Driver
AMD GPIO2 Driver
MSI SDK
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
cFosSpeed 11.11
EVGA Precision X1
Destiny 2
New World Closed Beta
WD_BLACK AN1500
ENE_DRAM_RGB_AIO
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
ENE_X-JMI_HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
ENE_EHD_M2_HAL
CORSAIR iCUE 4 Software
Documentation Manager
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ENE_MousePad_HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 471.68
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
WD_BLACK D50
AMD Ryzen Master SDK


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Battle.net\Battle.net.exe 00005B40
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003FCC
C:\Program Files (x86)\Overwolf\0.178.0.16\OverwolfBrowser.exe 00004C78
C:\Program Files (x86)\Overwolf\Overwolf.exe 00005B30
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00000678
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000355C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001624
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00005158
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003E58
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004624
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000034FC
C:\Program Files (x86)\Steam\steam.exe 000020E0
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 00005F50
C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUEDevicePluginHost.exe 00000AD4
C:\Program Files\Google\Chrome\Application\chrome.exe 00005D70
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001B7C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004CFC
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.DragonCenter_2.0.116.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 00005D68
C:\Program Files\WindowsApps\Microsoft.549981C3F5F10_3.2108.25001.0_x64__8wekyb3d8bbwe\Cortana.exe 000051C8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000056C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000015BC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 000056D0
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20206.0_x64__8wekyb3d8bbwe\HxOutlook.exe 00004DA4
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20206.0_x64__8wekyb3d8bbwe\HxTsr.exe 00003724
C:\ProgramData\Battle.net\Agent\Agent.7380\Agent.exe 00004D0C
C:\Users\ericb\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000031D0
C:\Users\ericb\AppData\Local\Overwolf\ProcessCache\0.178.0.16\cchhcaiapeikjbdbpfplgmpobbcdkdaphclbmkbj\curseforge.exe 000033A4
C:\Windows\Explorer.EXE 00000548
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000BD4
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_e9f6c354061743a4\RtkAudUService64.exe 00005DCC
C:\Windows\System32\RuntimeBroker.exe 00003B28
C:\Windows\System32\SecurityHealthSystray.exe 00004490
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002358
C:\Windows\System32\smartscreen.exe 0000361C
C:\Windows\System32\svchost.exe 00001FE4
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000260C
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00006218
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000024E4
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 0000374C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000026EC
C:\Windows\system32\ApplicationFrameHost.exe 000028F4
C:\Windows\system32\DllHost.exe 000004F0
C:\Windows\system32\SettingSyncHost.exe 00003418
C:\Windows\system32\conhost.exe 00002C50
C:\Windows\system32\sihost.exe 000024B8
C:\Windows\system32\svchost.exe 00001A58
C:\Windows\system32\taskhostw.exe 00003200

[Jeeqbit]

You could try and right click on your character, then Visit another world server and see what happens.