Constant Crashing Before Cutscene(s)

[Arvie]

Hello! I've been dealing with constant crashes since August. From DX11 errors to no error messages at all. I've tried everything:

Reinstalled ffxiv at least 15 times now
Updated all drivers
Disabled "Enable audio enhancements"
Turned off all Xbox overlays
Rebooted my entire computer twice
Turning off firewall
Made sure there wasn't any other usb plugged in
Deleted everything ffxiv related (including configs)


I was able to avoid crashing for the Skalla dungeon, however now I'm having issues with cutscenes only. I will say I never had issues like this for months until I started using this laptop and the month of August.


I'm using a Microsoft Surface Book 2.

I've yet to try:
Switching to DX9
A new SD card (I'm getting one today)

Here's my system information:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\User\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (8 CPUs), ~2.1GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 390.3732.768
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8109.012MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 11791.965MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 236.386GB SYSTEM_FREEDISC_SPACE 152.691GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 620
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4054.506 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 3000 x 2000 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2fe24960ae166144\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0100.9805
SYSTEM_GRAPHICS_DRIVER_DATE 7/22/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6034 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_85a6d5ee24d89cf8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_85a6d5ee24d89cf8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_85a6d5ee24d89cf8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmsoi.inf_amd64_85a6d5ee24d89cf8\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/26/2021 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio(SST))
SYSTEM_SOUND_DEVICE_ID {14A7C55B-A0EF-4A84-8347-1E9E6C100BFE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9083.3
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/14/2020 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2F975E0-0DD2-11EC-8002444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2F99CF0-0DD2-11EC-8003444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2F9EB10-0DD2-11EC-8005444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FA6040-0DD2-11EC-8007444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FAAE60-0DD2-11EC-800A444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FAFC80-0DD2-11EC-800C444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FB4AA0-0DD2-11EC-800D444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FB98C0-0DD2-11EC-800F444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FBBFD0-0DD2-11EC-8010444553540000}
SYSTEM_INPUT_NAME GPIO Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FC5C10-0DD2-11EC-8012444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FC8320-0DD2-11EC-8014444553540000}
SYSTEM_INPUT_NAME Virtual HID Framework (VHF) HID device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FCAA30-0DD2-11EC-8015444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FCD140-0DD2-11EC-8016444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FCF850-0DD2-11EC-8017444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FD4670-0DD2-11EC-8018444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FD6D80-0DD2-11EC-8019444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FD9490-0DD2-11EC-801A444553540000}
SYSTEM_INPUT_NAME Surface Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2FDBBA0-0DD2-11EC-801B444553540000}
SYSTEM_INPUT_NAME Intel(R) Precise Touch Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 7 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Settings
Settings
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Creative Cloud
Adobe Genuine Service
Adobe After Effects 2021
Adobe Media Encoder 2021
Adobe Audition 2021
Google Chrome
Adobe InDesign 2021
Adobe Illustrator 2021
Adobe Bridge 2021
Microsoft Edge
Microsoft Edge Update
Microsoft OneDrive
Pharos
Adobe Photoshop 2021
Adobe Premiere Pro 2021
Adobe Premiere Rush
UXP WebView Support
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.23.27820
Teams Machine-Wide Installer
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820
Intel(R) Graphics Driver Software
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664
Adobe Acrobat DC
Intel® Driver & Support Assistant
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel Driver && Support Assistant
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Intel(R) C++ Redistributables on Intel(R) 64
Maxon Cinema 4D 22
Microsoft 365 Apps for enterprise - en-us
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664
Microsoft Update Health Tools
Intel(R) Computing Improvement Program
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
NVIDIA Graphics Driver 471.96
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrotray.exe 000031C0
C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\CoreSync.exe 00003188
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe 000025F4
C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\IPCBox\AdobeIPCBroker.exe 00002088
C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe 000030D8
C:\Program Files\Adobe\Adobe Creative Cloud Experience\CCXProcess.exe 00001210
C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs\node.exe 00001208
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud Helper.exe 000033DC
C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe 00002AA4
C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe 00001D38
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe 0000313C
C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\libs\node.exe 000023F0
C:\Program Files\Intel\SUR\QUEENCREEK\x64\esrv.exe 00002C94
C:\Program Files\WindowsApps\AdobeNotificationClient_2.0.1.8_x86__enpm4xejd91yc\AdobeNotificationClient.exe 00002C54
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00003B84
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002BAC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002678
C:\WINDOWS\Explorer.EXE 00001C18
C:\WINDOWS\System32\DriverStore\FileRepository\cui_dch.inf_amd64_23e9be9389950d33\igfxEM.exe 00001234
C:\WINDOWS\explorer.exe 00003698
C:\WINDOWS\system32\ApplicationFrameHost.exe 000009A8
C:\WINDOWS\system32\DllHost.exe 00001F88
C:\WINDOWS\system32\Intel\DPTF\dptf_helper.exe 0000152C
C:\WINDOWS\system32\SettingSyncHost.exe 000021A4
C:\WINDOWS\system32\conhost.exe 000031EC
C:\WINDOWS\system32\sihost.exe 000011D0
C:\WINDOWS\system32\svchost.exe 00001B4C
C:\WINDOWS\system32\taskhostw.exe 000012DC
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00003814
C:\Windows\System32\DriverStore\FileRepository\hdxsstm.inf_amd64_7d200f2580ecd8a5\RtkAudUService64.exe 00002C58
C:\Windows\System32\RuntimeBroker.exe 00002530
C:\Windows\System32\SecurityHealthSystray.exe 00002F40
C:\Windows\System32\SurfaceDTX.exe 00002FC4
C:\Windows\System32\SystemSettingsBroker.exe 00000D00
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001C30
C:\Windows\System32\smartscreen.exe 000020D0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000029B4
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000020BC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F18
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000CF8
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C88
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000031E0
D:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002E7C

Thank you!

[Arvie]

New SD card didn’t work. Currently downloading versions of directx to see if that does anything as well as reinstalling the game.

[Arvie]

Finally fixed it! I deleted everything related to ffxiv included the documents in the My Games folder. Afterwards, I used CCleaner and cleaned up the registry. Lets hope it stays good