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  1. #1
    Moderator Thukoolo's Avatar
    Join Date
    Aug 2021
    Posts
    315
    Thank you for the additional reply, Ailis.

    We apologize for this ongoing issue. Please note, if the error lies with just this one character, you may want to try deleting the locally saved data folder for PC if you have not already done so (My Documents > My Games > Final Fantasy XIV). Make sure to create a backup of this folder so you can have a copy of the in-game settings should you wish to use them again.

    Additionally, is the 'Internet Browser' for PlayStation 4 fully updated?
    Are both the PlayStation 4 and Windows device fully updated with the current version?
    Is Internet Explorer/Microsoft Edge fully updated for Windows?
    Have you attempted to power cycle the router(s)/modem(s)? (Unplugging the device and leaving it idle for 10-15 minutes)
    Are there any others on the network when playing Final Fantasy XIV?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  2. #2
    Player
    Ailis's Avatar
    Join Date
    Jan 2015
    Location
    Gridania
    Posts
    87
    Character
    Lua Kahra
    World
    Balmung
    Main Class
    Black Mage Lv 90
    Additionally, is the 'Internet Browser' for PlayStation 4 fully updated?
    Yes

    Are both the PlayStation 4 and Windows device fully updated with the current version?
    Yes. It is not a windows operation system though, my laptop is a MAC and they're both up to date.

    Again, I have no issues with other characters or the game itself, it's just my main character that is locked out without a VPN for some reason...

    Is Internet Explorer/Microsoft Edge fully updated for Windows?
    -
    Have you attempted to power cycle the router(s)/modem(s)? (Unplugging the device and leaving it idle for 10-15 minutes)
    Yes multiple times

    Are there any others on the network when playing Final Fantasy XIV?
    I live with many others so there are always someone using the network.
    (0)