Error 10105 when trying to log in with an specific character (PS4)

[Ailis]

Hello,
this is an issue with my main character, Lua Kahra (Balmung). Every time I try to log in with her, I receive the error 10105 during the loading screen and I am unable to connect.
I am able to:
- Connect to her using a VPN in a different platform, however, there is no way to do so on PS4, my preferred method of playing XIV.
- Connect to different characters in the same account normally.

I'm unable to connect to her at all without a VPN.
This happened around August 22nd, after I did Cloud Deck Extreme. After I logged off that day, I was unable to log back in.
I have tried:
- Reinstalling the game (twice)
- Trying a different platform, which only works with VPN
- Cleaning DNS cache on PS4
- Resetting PS4 settings to default
- Port Forwarding with the ports Square Enix has provided
- Restarting both internet Router and Modems
- I have contacted Square Enix Support which was unable to help me, and said to create a thread here. They said it could be possibly a bug where the server doesn't recognize my character is logged off, which is untrue because I can log in normally with a VPN.

[Ailis]

bump because I'm still having this issue :>

[Ailis]

nearly a month after and still no reply here or from SE support. RIP my sub

[Darneltia]

Greetings fellow Eorzean!

For us to better assist you, please respond with the following information:

Wired or WIFI connection?
When the disconnect occurs/How often?
Have you tried bypassing the router and directly connecting to the modem for testing?
Internet Service Provider:
Location/Region you are in: (State, etc)

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ailis]

Wired or WIFI connection?
Normally wired, but I also have tried WIFI and did not work.

When the disconnect occurs/How often?
Every single time I try to log with the specified character (My main), I see the loading screen and immediately gives me the 10105 error. I also get this error when trying to log in using my laptop, but not if I use a private connection

Have you tried bypassing the router and directly connecting to the modem for testing?
The modem at my house is in a different room sadly.

Internet Service Provider: it's called Infonet

Location/Region you are in: I currently reside in Brazil :c

[Ailis]

another bump because this is still happening

[Thukoolo]

Good morning Ailis! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Just to clarify a bit more on the situation, have you attempted to delete the character saved data on the PlayStation 4 to see if this may resolve the issue? (Settings > Storage > Saved Data)

Additionally, have you attempted to clear your Browsing History and Cookies, from 'Internet Browser' on the device?

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Ailis]

Yeah I have done that on both my laptop and my PS4, it didn't work. The only thing that worked so far was using a private connection which I'm unable to do with my ps4. I don't know what's causing this but it's relate to my internet

[Dynratygus]

Good morning and thank you for the reply.

Does the issue with the connection only occur on the PlayStation or does it occur on the PC?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Ailis]

Good morning and thank you for the reply.

Does the issue with the connection only occur on the PlayStation or does it occur on the PC?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

it occurs on both.