Good morning and thank you for the reply.

Could you try power cycling the PS4 if you have not done so already? Please try the following:

- Turn the system completely off and unplug all wires from the system
- Hold the power button down for 10 seconds
- After 10 seconds, please plug everything back in and turn the system on.

This should get rid of any cookies or cache that may have built up. In addition to the above steps, please try the following:

Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN browser. If they are already checked, please uncheck them then recheck them.

Thank you for visiting the Final Fantasy XIV Technical Support Forums