Directx crashes for 2 months, tried every solution

[pepsodont]

Hi, after reinstalling the game, trying every driver version that exists, updating BIOS, performing clean boot, moving the game to other drive, updating Windows, playing borderless, fulscreeen, capping FPS, uncapping FPS, disabling antivirus software and updating chipset drivers the game still randomly either crashes my AMD driver or just crashes itself without bringing the driver with it.

This started happening about 2 months ago when a patch came in, until then I had no problems whatsoever - to me it looks like a conflict between Windows and FFXIV because most of the times when the crashes happened there also was an error in Win Event Log about updating / checking Store apps.

I've since updated and reset Win Store, but the crashes are still happening about 0-1 per day, completely random (in dungeons, title screen, cutscenes...).

I will add this, maybe it'll help - Most of the time when game crashes without also crashing the GPU driver, it starts crashing on title screen whenever I try to launch it again. I have to restart my PC and after that everything goes again smoothly.

Here's my system info (and yes, game still crashed installed on C):

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Pepso\Documents
FINAL FANTASY XIV ONLINE X:\FFXIV\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE slovenčina (Regional Setting: slovenčina)
SYSTEM_MEMORY 16329.695MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18761.695MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.418GB SYSTEM_FREEDISC_SPACE 80.301GB
SYSTEM_STORAGE X:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 175.688GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5600 XT
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 6103.887 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.848 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0371001.inf_amd64_c05f2cb8e5a0d295\B370998\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22025.1006
SYSTEM_GRAPHICS_DRIVER_DATE 8/24/2021 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 3 - VG248 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {5A78157B-49A5-4793-A3A0-F91E99A337AC}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.20
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/2/2021 02:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A04E8B90-5274-4735-93F7-189AA95D5B9C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 02:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {FA18DAB8-B8A2-4AE1-B2F1-5F2A863140D3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.264
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/9/2020 02:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {B5A07AAF-C06A-437E-92C8-A6B9EB563476}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/28/2017 02:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {A556346F-A5B8-4B64-9E82-013299609CD4}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/20/2017 02:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AEE16C0-10A9-11E6-8006444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DC26A0-CD19-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DC26A0-CD19-11E6-8002444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DC26A0-CD19-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E7DC26A0-CD19-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {63E0F6A0-7F45-11EA-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7AEE16C0-10A9-11E6-8007444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

WidgetWindow
FFXIVLauncher
Calculator
Calculator
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Technical Support - Post New Thread and 1 more page - Personal - Microsoft​ Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Absolute Uninstaller 5.3.1.23
Adobe AIR
Adobe Creative Cloud
Adobe Genuine Service
Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.1
AMD Chipset Software
Any eBook Converter 1.2.0
Audacity 2.4.2
Battle.net
Borderlands 3 v.1.0 Update 3
ClipX
EaseFab Video Converter
FastStone Image Viewer 6.2
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Notepad++ (32-bit x86)
Npcap
OpenVR Advanced Settings
Origin
Overwatch
Overwolf
Razer Chroma SDK Core Components
Razer Cortex
Razer Synapse
Sid Meiers Civilization VI Rise and Fall version final
Steam
TechPowerUp GPU-Z
Heaven Benchmark version 4.0
Uplay
WinRAR 5.31 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft_VC90_CRT_x86
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
GoTo Opener
Jabra Direct
UE4 Prerequisites (x64)
DFUDriverSetupX64Setup
FINAL FANTASY XIV ONLINE
D.Suite/eIDAS (x86)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Lightshot-5.4.0.10
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
TP-LINK TL-WN721N_TL-WN722N Driver
Skype™ 7.40
Disig Web Signer
Launcher Prerequisites (x64)
D.Signer/XAdES .NET so zásuvnými modulmi (x86)
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30040
D.Signer/XAdES .NET Tools (x86)
D.Viewer .NET (x86)
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Path of Building version 1.4.170
Teams Machine-Wide Installer
GameInput Redistributable
Adobe Lightroom
AMD PCI Driver
Realtek Ethernet Controller Driver
Microsoft_VC80_CRT_x86
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
AMD_Chipset_Drivers
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
Apple Software Update
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
AMD SBxxx SMBus Driver Alpha
Adobe Refresh Manager
Adobe Acrobat Reader DC - Slovak
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
@BIOS
Promontory_GPIO Driver
EAC MW klient
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Apple Application Support (32-bit)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Jabra Direct
Microsoft XNA Framework Redistributable 4.0 Refresh
Apex Legends
AMD GPIO2 Driver
Balík softvéru eID
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS MultiFrame
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
D.Launcher (x86)
Adobe AIR
Epic Games Launcher
Vortex
AMD Software
ModSaber Installer 1.4.3
Genshin Impact
GIMP 2.8.16
HxD Hex Editor 2.2
Mozilla Firefox 73.0.1 (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 Apps for enterprise - en-us
Aplikácie Microsoft 365 pre veľké organizácie - sk-sk
PostgreSQL 9.5
Intel(R) Network Connections 25.2.0.0
Trials of Fire
Dota Underlords
Hades
Slipways
Loop Hero
Path of Exile
Assassin's Creed IV Black Flag
Rocket League
Tabletop Simulator
Armello
Book of Demons
TROUBLESHOOTER: Abandoned Children
Two Point Hospital
Deep Rock Galactic
MONSTER HUNTER: WORLD
FINAL FANTASY XII THE ZODIAC AGE
Steam 360 Video Player
Slay the Spire
Cultist Simulator
Windows Mixed Reality for SteamVR
Counter-Strike: Global Offensive
Outer Wilds
Valkyria Chronicles 4 Complete Edition
Valheim
VLC media player
Microsoft Visual C++ 2005 Redistributable (x64)
AMD DVR64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Apple Mobile Device Support
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Settings
Bonjour
AMD WVR64
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
calibre 64bit
Microsoft Update Health Tools
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
DaVinci Resolve Panels
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30040
RyzenMasterSDK
iTunes
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30040
Apple Application Support (64-bit)
Branding64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
DaVinci Resolve
Epic Games Launcher Prerequisites (x64)
iMazing HEIC Converter version 1.0.5
Intel(R) Network Connections 25.2.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000037B4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00003270
C:\Program Files (x86)\Skillbrains\lightshot\5.4.0.10\Lightshot.exe 000025B8
C:\Program Files\WindowsApps\3464FlogardServices.StockDesktopWidget_6.5.51.0_x64__1vyerfqt4bzzt\StockDesktopWidget.Startup.Win.Packaging\StockDesktopWidget.exe 00001C64
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00003650
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002DF0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 000027EC
C:\WINDOWS\Explorer.EXE 0000010C
C:\WINDOWS\System32\svchost.exe 00000784
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002D34
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 0000289C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002E78
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000028C0
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002310
C:\WINDOWS\system32\DllHost.exe 000005F8
C:\WINDOWS\system32\SettingSyncHost.exe 00001C30
C:\WINDOWS\system32\sihost.exe 000022A0
C:\WINDOWS\system32\svchost.exe 00003210
C:\WINDOWS\system32\taskhostw.exe 000030C8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001BDC
C:\Windows\System32\RuntimeBroker.exe 00002988
C:\Windows\System32\oobe\UserOOBEBroker.exe 000031DC
C:\Windows\System32\smartscreen.exe 000011A8
X:\AMD\CNext\CNext\AMDRSServ.exe 00002B3C
X:\AMD\CNext\CNext\AMDRSSrcExt.exe 00001D94
X:\AMD\CNext\CNext\Radeonsoftware.exe 00002C5C
X:\AMD\CNext\CNext\amdow.exe 000006E8
X:\AMD\CNext\CNext\cncmd.exe 00002BC4
X:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000028AC
X:\FFXIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000030BC
X:\Malwarebytes\mbamtray.exe 00000950

Thanks!

[pepsodont]

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