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  1. 08-31-2021 09:25 AM #1
    Stringtrailz2
    Player
    Stringtrailz2's Avatar
    Join Date
    Dec 2017
    Posts
    1
    Character
    Dark Hydroxi
    World
    Hyperion
    Main Class
    Gunbreaker Lv 69

    De-Link PSN and Square Enix Account

    Is there a way to delink a PSN and Square Enix Account to login in with a new Square Enix account. My old account I have no idea how to log into it and have been playing on this account on my PC. Purchased the game for PS5 to attempt to play but was using my old account.
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  2. 08-31-2021 01:58 PM #2
    DrWho2010
    Player DrWho2010's Avatar
    Join Date
    Aug 2013
    Location
    Limsa Lominsa
    Posts
    3,707
    Character
    Maximum Powerful
    World
    Hyperion
    Main Class
    Summoner Lv 100
    yes you need to contact support. the forum mods can't help you here.
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  3. 09-01-2021 11:46 AM #3
    Darneltia
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean!

    Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forum as this issue will need to be handled by the Square Enix Support Center team. To assist, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

    This thread will be moved to ‘Support Center Ticket Created’.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums!
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