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  1. #1
    Player
    Spiritus's Avatar
    Join Date
    Nov 2013
    Posts
    48
    Character
    Spiritus Umbra
    World
    Hyperion
    Main Class
    Dark Knight Lv 80

    Repeating Stutter (weird glitch, please help ;.;)

    So this is a strange one to me. My wife has had a massive stutter/frame drop going on whenever she plays...for years. It happens on the minute, every minute, she'll have a drop of anywhere of 20 to 110 FPS (from 120 to 100 or as little as 10). I thought with the cycling it was a RAM issue. And twice now I've upgraded her RAM. And initially, both times I've expanded the RAM, the issue has gone away...for about a week, and then it comes back.

    Now to be even weirder, this issue has persisted between two completely different computers. One was a custom built, the new one is 6 months old.

    Current Build:
    Processor Intel Core i7-10700K 3.80 GHz
    Cache Per Processor 16 MB L3 Cache
    Memory - Corsair Vengeance RGB Pro SL 32GB (2x16GB) DDR4 3600
    Prior memory was G.Skill TridentZ RGB 16 GB DDR4 3200 MHz
    Storage 1 TB Intel 660P M.2 NVMe SSD
    Graphics ASUS ROG Strix GeForce RTX 3070 O8G (White)

    I've tried reinstalling the game, make sure all background apps are off, no 3rd party software running, running memory diagnostics to see if there's a leak and I can never find one. Max RAM useage is like....30% or something, not near 100 at all. I am at a loss.
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

    I apologize for the delay in our response to your concern. Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)

  3. #3
    Player
    Spiritus's Avatar
    Join Date
    Nov 2013
    Posts
    48
    Character
    Spiritus Umbra
    World
    Hyperion
    Main Class
    Dark Knight Lv 80
    Sorry for the delay, here it is.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Mel's Comp\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz (16 CPUs), ~3.8GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS F7
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 32686.172MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 37550.172MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 953.268GB SYSTEM_FREEDISC_SPACE 631.344GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3070
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 8043.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 16343.086 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
    SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 19:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {9C135F42-CA67-4F04-BF3D-9169A8517EB1}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8945.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/29/2020 19:00:00
    SYSTEM_SOUND Speakers (Realtek(R) Audio)
    SYSTEM_SOUND_DEVICE_ID {0BAA7D03-6B5F-49AB-88FF-FACD10672FDF}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.0.8945.1
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/29/2020 19:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A48916E0-C52D-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B2EEC40-7C51-11EB-8001444553540000}
    SYSTEM_INPUT_NAME ITE Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B2EEC40-7C51-11EB-8006444553540000}
    SYSTEM_INPUT_NAME CORSAIR DARK CORE RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4893DF0-C52D-11EB-8002444553540000}
    SYSTEM_INPUT_NAME HID-compliant consumer control device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B2EEC40-7C51-11EB-8007444553540000}
    SYSTEM_INPUT_NAME CORSAIR DARK CORE RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B2EEC40-7C51-11EB-8002444553540000}
    SYSTEM_INPUT_NAME ITE Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {653C2970-85F7-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Hid Interface
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B315D40-7C51-11EB-8008444553540000}
    SYSTEM_INPUT_NAME CORSAIR DARK CORE RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {7B315D40-7C51-11EB-8009444553540000}
    SYSTEM_INPUT_NAME CORSAIR DARK CORE RGB Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {4EF3A3B0-A360-11EB-8001444553540000}
    SYSTEM_INPUT_NAME Corsair composite virtual input device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4896500-C52D-11EB-8003444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {A4896500-C52D-11EB-8004444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8FAEE270-C52F-11EB-8005444553540000}
    SYSTEM_INPUT_NAME Razer Huntsman Elite
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    FINAL FANTASY XIV
    Steam
    Advanced Combat Tracker - Log Idle - The Lavender Beds - Log Time: 5:35:09 PM (Est. 5:35:37 PM)
    Discord
    Settings
    Settings
    Microsoft Text Input Application
    NVIDIA GeForce Overlay


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Printer Registration
    Canon IJ Printer Assistant Tool
    Canon Inkjet Printer/Scanner/Fax Extended Survey Program
    Canon IJ Network Scanner Selector EX2
    Canon IJ Scan Utility
    Google Chrome
    NETGEAR A7000 Genie
    Microsoft Edge
    Microsoft Edge Update
    OBS Studio
    Origin
    Razer Synapse
    Steam
    Uplay
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
    UE4 Prerequisites (x64)
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Google Drive
    The Sims™ 4
    The Sims™ 4 Paranormal Stuff Pack
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    NETGEAR A7000 Genie
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Heavy Rain Demo
    SONG OF HORROR
    Adventure Escape Mysteries
    Unicorn Tails
    The Answer is 42
    Jelly Brawl: Classic
    THE GAME OF LIFE 2
    Blackhaven
    Fears to Fathom - Episode 1
    Plague Inc: Evolved
    Creativerse
    RollerCoaster Tycoon 2: Triple Thrill Pack
    The Room
    Five Nights at Freddy's
    Her Story
    Little Nightmares
    The Room Two
    UNO Demo
    The Sims(TM) 3
    Pandemic: The Board Game
    Telling Lies
    Art of Murder - FBI Confidential
    Art of Murder - Hunt for the Puppeteer
    Art of Murder - Cards of Destiny
    Art of Murder - The Secret Files
    Art of Murder - Deadly Secrets
    Garden Paws
    Root
    The Ascent
    Intel(R) Serial IO
    Canon TR8600 series Driver
    RstDowngradeGuard
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Intel(R) Icls
    CORSAIR iCUE 4 Software
    Microsoft Update Health Tools
    OptaneDowngradeGuard
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Intel(R) Serial IO
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Intel(R) LMS
    NVIDIA Graphics Driver 471.68
    NVIDIA GeForce Experience 3.23.0.74
    NVIDIA Optimus Update 38.0.8.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.8.0
    NVIDIA FrameView SDK 1.1.4923.29968894
    NVIDIA SHIELD Streaming
    GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
    NVIDIA HD Audio Driver 1.3.38.60
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVAPI Monitor plugin for NvContainer
    NVIDIA NetworkService Container
    NVIDIA Session Container
    NVIDIA User Container
    NvModuleTracker
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.23.0.74
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Intel(R) Management Engine Components
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    UE4 Prerequisites (x64)
    hdAlbum EZ (64bit)
    Intel(R) Management Engine Driver
    Dynamic Application Loader Host Interface Service


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Canon\IJ Network Scanner Selector EX2\CNMNSST2.exe 00006228
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00007B9C
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00008540
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00007CD8
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00007744
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00006790
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003644
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00006B0C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000027FC
    C:\Program Files (x86)\Steam\GameOverlayUI.exe 00003CAC
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004B4C
    C:\Program Files (x86)\Steam\steam.exe 000065FC
    C:\Program Files\Canon\hdAlbum EZ\NotificationTool.exe 000081F4
    C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe 00007314
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00008098
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00004044
    C:\Program Files\WindowsApps\AudibleInc.AudibleforWindowsPhone_10.5.67.0_x64__xns73kv1ymhp2\AudibleRT.WindowsPhone.exe 000074D8
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000085F0
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00004070
    C:\Users\Mel's Comp\AppData\Local\Discord\app-1.0.9002\Discord.exe 00008F28
    C:\Windows\Explorer.EXE 00007848
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00006C78
    C:\Windows\SysWOW64\DllHost.exe 00007428
    C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 0000498C
    C:\Windows\System32\GameBarPresenceWriter.exe 000068FC
    C:\Windows\System32\RuntimeBroker.exe 00007D60
    C:\Windows\System32\SecurityHealthSystray.exe 00007308
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00006D00
    C:\Windows\System32\smartscreen.exe 00008950
    C:\Windows\System32\svchost.exe 00002FEC
    C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00007D30
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00005B5C
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002E5C
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00008474
    C:\Windows\system32\ApplicationFrameHost.exe 00007E08
    C:\Windows\system32\DllHost.exe 00006FCC
    C:\Windows\system32\SettingSyncHost.exe 00003FCC
    C:\Windows\system32\backgroundTaskHost.exe 00008840
    C:\Windows\system32\conhost.exe 000086E0
    C:\Windows\system32\sihost.exe 00004F68
    C:\Windows\system32\svchost.exe 00003754
    C:\Windows\system32\taskhostw.exe 00006E88
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