Fatal Direct X error for almost an entire year

[Arrhin]

went through and installed (was missing 2010 runtime) or repaired (reinstalled) each C++ Runtime (2008, 2012, 2013, 2015-2019)

crashed to desktop twice, both times with no error message

and once with:
Unexpected error has occurred
???+7FF63D088889
ffxiv_dx11.exe+14D533D
ffxiv_dx11.exe+14D7BF2
ffxiv_dx11.exe+14D7B40
ffxiv_dx11.exe+14D7A96
KERNEL32.DLL+17034
ntdll.dll+52651

These errors all in a matter of less then an hour, and were in order: no error message, no error message, with message

edit: the first 2 errors were inside the Carpenter's Guild building, and third error with message was in the Leatherworker's Guild Building

Sorry to hear that. Was hoping something would help. I read some CTD's are caused by corrupt textures when I was researching my crashes. But you already reinstalled so I'm not sure anymore. If I see anything else I'll post it. All the best luck

[Kyrushi]

Is anyone in here using Fastboot (Fast Startup)? It is the default setting for Win10 and is well known to cause all kinds of untold misery with everything from mouse and trackpad drivers (DIAF Asus drivers) to display drivers and anything in between. I got a tip to disable it from a ROG support forum and it not only fixed my trackpad/keyboard not working after reboot, but my DX11 crashes in XIV as well on that laptop (G752). Yes, you'll boot a few seconds slower but if there's a chance it will fix the crashes then maybe give it a try?

(Edit to add) I was also having controller issues when using Big Picture Mode in Steam for other games (XIV is not the Steam version), killing Fastboot fixed this as well on both my laptop and desktop. I also recommend killing all things Xbox overlay, Game Mode, and Hardware-accelerated GPU scheduling. None of these features has proven to add anything and are all known in some instances to cause CTD in other games and applications.

I tried this last night and had no crashes so far. Hoping this is the magic touch! I'll give it some time before calling it a closed case though because typically fixes only last a few days before going wrong again.

[Adavon]

still not able to play, it's been months of constant crashes, two responses from a mod that was of no help and has yet to check back or leave any kind of update

this is a known issue, and has been for a long time

my 8 year old computer can play without issue and yet my new computer is not, due to constant crashing

[Kyrushi]

Good morning and thank you for the reply.

Are Final Fantasy XIV and Steam installed on the same drive? Could you try installing both Steam and Final Fantasy XIV on the C drive? Sometimes having the game on the main drive can alleviate the crash. Additionally does the game crash if its run on windowed mode or borderless full screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

It happened again. Here's the system report.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument H:\Kyrushi-PC\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS Default System BIOS
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16328.012MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 29640.012MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 446.090GB SYSTEM_FREEDISC_SPACE 198.655GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 651.318GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 6800
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73BF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16338.613 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.006 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22017.1004
SYSTEM_GRAPHICS_DRIVER_DATE 7/8/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 6800
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x73BF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 16338.613 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8164.006 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0369595.inf_amd64_5300d310447c496a\B369498\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 27.20.22017.1004
SYSTEM_GRAPHICS_DRIVER_DATE 7/8/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (HyperX Virtual Surround Sound)
SYSTEM_SOUND_DEVICE_ID {3A2D2A38-17DA-437D-AAF3-05D6842E1E1C}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1081
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/7/2021 20:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D3E626E4-0C74-43B7-9586-E912213ADA73}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8412
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/28/2018 20:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {394F9ADC-B35C-4227-873C-80A1A715D83C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8412
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/28/2018 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID {5ABA7D46-0723-4D12-BBEA-3B1B9493F09D}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION 8.33.15.17
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/27/2017 20:00:00
SYSTEM_SOUND Speakers (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID {B5B9CFEE-691B-44EC-80E0-D098E81DEC2C}
SYSTEM_SOUND_DEVICE_NAME SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION 17.56.13.764
SYSTEM_SOUND_DRIVER_LANGUAGE
SYSTEM_SOUND_DRIVER_DATE 7/19/2017 20:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {93749DE3-4D83-40F7-B434-9B15536A1696}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 2.0.2105.2401
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/23/2021 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FE3D40-A61E-11EB-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FE3D40-A61E-11EB-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FE3D40-A61E-11EB-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FE3D40-A61E-11EB-8006444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1001200-A61E-11EB-800B444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FE3D40-A61E-11EB-8007444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FF9CD0-A61E-11EB-8008444553540000}
SYSTEM_INPUT_NAME HyperX Virtual Surround Sound
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D2B7170-E28C-11EB-8001444553540000}
SYSTEM_INPUT_NAME Logitech StreamCam
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FFEAF0-A61E-11EB-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0FFEAF0-A61E-11EB-800A444553540000}
SYSTEM_INPUT_NAME Hub Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E1003910-A61E-11EB-800C444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Fatal Direct X error for almost an entire year - Google Chrome
FFXIVLauncher
Discord
Twitch - Google Chrome
Calculator
Colors
Tools
Layers
History
*Untitled - paint.net 4.2.16
ZELOTES C-18 Option
Sticky Notes
Microsoft Text Input Application
Sticky Notes
Movies & TV
Microsoft Store
Settings
Snipping Tool
Facebook - Google Chrome
Steam


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

AMD Chipset Software
AVerMedia Live Gamer DUO 8.0.64.61
Google Chrome
Microsoft Edge
Microsoft Edge Update
Steam
Voicemeeter, The Virtual Mixing Console
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
XSplit Broadcaster
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
AVerMedia RECentral 4
Java Auto Updater
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
XSplit Broadcaster PTR
AMD PCI Driver
ZELOTES C-18
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29913
AMD PSP Driver
AMD_Chipset_Drivers
AMD Ryzen Balanced Driver
AMD SBxxx SMBus Driver Alpha
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Promontory_GPIO Driver
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AVerMedia RECentral 4 Installer
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
AMD GPIO2 Driver
Realtek High Definition Audio Driver
7-Zip 19.00 (x64)
AMD Software
Equalizer APO
Peace
ReaPlugs/x64
RuneScape Launcher 2.2.9
RuneScape
FINAL FANTASY XIV Online
VLC media player
AMD WVR64
paint.net
Java 8 Update 291 (64-bit)
AMD DVR64
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
RyzenMasterSDK
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913
Microsoft Update Health Tools
NVIDIA PhysX System Software 9.19.0218
NVIDIA Install Application
Branding64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913
AMD User Experience Program Installer
AMD Settings


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00003B84
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000788
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003540
C:\Program Files (x86)\Steam\steam.exe 00002D34
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00002F70
C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe 00001538
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00002B24
C:\Program Files\Google\Chrome\Application\chrome.exe 00004874
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002D64
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_4.1.6.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 0000195C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00002AA0
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00004610
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000002F8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001DA4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000207C
C:\Program Files\paint.net\PaintDotNet.exe 00004B3C
C:\Users\Kyrushi\AppData\Local\Discord\app-1.0.9002\Discord.exe 00000888
C:\Users\Kyrushi\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00002FFC
C:\Users\Kyrushi\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 000036DC
C:\WINDOWS\Explorer.EXE 00001494
C:\WINDOWS\System32\rundll32.exe 00000AC8
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001488
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001AE8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002BFC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001B14
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001894
C:\WINDOWS\system32\DllHost.exe 000029F8
C:\WINDOWS\system32\SettingSyncHost.exe 00001E7C
C:\WINDOWS\system32\SnippingTool.exe 00004C18
C:\WINDOWS\system32\sihost.exe 000008D4
C:\WINDOWS\system32\svchost.exe 00001914
C:\WINDOWS\system32\taskhostw.exe 00000D54
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00004788
C:\Windows\System32\CompPkgSrv.exe 000024EC
C:\Windows\System32\RuntimeBroker.exe 00004840
C:\Windows\System32\SecurityHealthSystray.exe 00002C40
C:\Windows\System32\oobe\UserOOBEBroker.exe 000021B4
H:\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004FBC

[Larirawiel]

Do you overclock or something? If so then revert it please. And it can help when you disable the quickstart in Windows. If you have a SSD then the quickstart is basically useless because it does only slightly speed up the boot times. You can disable it with following steps:

1. Start cmd.exe with Administrator priviliges
2. Type following into the command line: powercfg /h off
3. Press Enter
4. Reboot the computer

Cheers

[Kyrushi]

Do you overclock or something? If so then revert it please. And it can help when you disable the quickstart in Windows. If you have a SSD then the quickstart is basically useless because it does only slightly speed up the boot times. You can disable it with following steps:

1. Start cmd.exe with Administrator priviliges
2. Type following into the command line: powercfg /h off
3. Press Enter
4. Reboot the computer

Cheers

I do not overclock no. I tried it at one point and even underclocked since a forum post I read said it helped but neither did the trick.
I followed instructions to turn off quick start the other night and I had no crashes for about 2 days but had a crash last night unfortunately.

[Kyrushi]

Bumping just so the thread doesn't get locked. It's been nearly 2 weeks since support has responded and I even directly responded to them. Why does this happen to nearly every damn post regarding this error? It's ridiculous.

[Adavon]

Bumping just so the thread doesn't get locked. It's been nearly 2 weeks since support has responded and I even directly responded to them. Why does this happen to nearly every damn post regarding this error? It's ridiculous.

I've noticed that as well with support closing threads that never did say the issue was ever resolved,

I will note that I have been able to see some stability after going through and uninstalling a redundant C++ 2008 visual runtime
windows had installed an update a while back without removing an older version, so there was 4 of the C++ 2008 (an older set of 32bit and 64bit, and a newer 32bit and 64bit versions) i uninstalled the 2 that had a lower version number

I did this after I had went through and updated all the other versions or installed any that were missing, I think it was the 64bit version of the 2010 runtime that was missing

That said the stability is only somewhat better as I still have some crashing, just not within 10 minutes of logging into the game like before, I was able to actually get in like 2 hours of playtime before a crash the last 2 days each after work

[Fufusi]

I've been getting "A fatal DirectX error occurred.(11000002)" every now and then since I got a new PC.
Can someone explain how/why the audio enhancements might be causing these issues? I think in my case it's an issue with my overclock because in event viewer there's a bunch of Nvidia-related errors when it happens. But I do use audio enhancements as well so...

It happens so infrequently it's hard to nail down any specific details, but one thing in common is usually it's when I am on a safe zone map for around 10 minutes just chatting. So far it happened in 2 different houses and in Old Gridania.

Edit: Yesterday also happened during an alliance raid, just to make it even harder to pin down the problem.

[AyaRosily]

Has anyone tried turning off both Windows Game Mode and Game Bar? Used to crash for me randomly untill i turned both those off, lowered my FPS to 60 and set to Fullscreen.