Fatal Direct X error for almost an entire year

[Kyrushi]

You've seen countless threads on it and I just have to ask, when is this going to get addressed?? I've seen threads as far back as late stormblood about this happening and it's absolutely absurd that this is still a problem. I've tried virtually everything I could find on here, reddit, Nvidia support, PC support sites, etc. and it STILL happens.

With all due respect to the staff, every single thread I've seen responded to in relation to this error does not get fixed and eventually locked. It's exhausting. It'll happen in dungeons, it'll happen while I'm crafting, it'll happen in area transitions, and just today it crashed for simply typing a message into public chat which is a first. Any fix I've tried will work for about 3 days to a week before it starts happening every hour or so all over again. And just to get the possible accusation out of the way because a reddit thread I tried to get help from was accusing me of this too: No, I do not mod my game.

- I've reinstalled the game from scratch.
- I've moved my install folder to a brand new SSD just in case my old one was starting to go bad.
- I've tried cutting off my second monitor.
- I've tried disabling audio enhancements on my audio devices
- I made sure I have no overlays on (I turn them off by default anyways I hate them.)
- I've tried making it the only application I'm running -- and even then that shouldn't matter because with FFXIV, Chrome, and Discord open I'm still only using like 44% of my GPU, 48% of my memory, and 26% of my CPU. This game is not taxing on my computer at all.
- I've tried a clean boot.
- I've tried replacing the DLL files.
- I've tried other versions of DX11.
- I've tried both overclocking AND underclocking.
- I've tried undervolting.
- I've tried reinstalling my entire windows operating system from scratch.
- I've tried messing with settings in game like capping my FPS, running borderless windowed mode, limiting FOV, etc. that i've read on other forums l've found on google. But not a single thing i've tried on countless threads has brought me a resolution.
- Tried turning off quickboot per request from users in this thread -- had results for about 2 days before crashing again.

I've even gone as far as upgrading my PC from the ground up bar my MSI 470X Motherboard. I have a brand new AMD 6800x, a brand new Ryzen 7 2700x, a brand new 800 watt power supply, brand new set of 16GB DDR4 RAM, and a brand new 2TB SSD. I've put so much money into thinking maybe my computer didn't cut it and still I get this error constantly.

The only thing I haven't tried that was suggested on forum boards is switching from the steam version to the windows version, and I don't want to do that because for whatever reason I have to pay separately for that version of the game despite it also being for PC.

Switching to DX9 has seen results (I haven't played on it long enough to get a good idea) but it makes the game look awful and doesn't support features like 4k UI which makes icons not look like blurry garbage and it doesn't support my monitor's refresh rate or resolution. No other game I play has this issue including other MMORPGs. There is absolutely zero reason FFXIV should crash all the time on DX11. This is clearly a GAME problem. Hell some threads like this one people have claimed to have this exact error since 2016 -- that's FIVE YEARS this has been a known problem. (https://na.finalfantasyxiv.com/lodes.../blog/3778736/)

Are there any possible things I'm missing out on here? I've explored so many threads on so many different sites I don't know what else I could possibly try at this point. I'm just exhausted and tired of this and it makes me want to stop playing.

[ProxyVell]

Hey, you seem to be in a very similar situation to my own. I've tried almost every solution under the sun, including almost all of those you listed here, and the game still crashes on specific cutscenes, or during dungeons. Theres even zones i cannot enter or im gonna randomly crash at some point.

With the amount of forum posts regarding the crashing issues, I am now convinced the fault does not lie with us or our computers. It really is embarrassing for a game this popular to have such major and relatively widespread crashing issues...

I've enjoyed my time playing, but I see no reason to continue, especially since I literally cannot progress the MSQ due to a 100% crash.

[igezz]

Try disabling audio enhancements on your default audio device. That helped for me.

[Kyrushi]

Try disabling audio enhancements on your default audio device. That helped for me.

Looks like I may have tried that at some point as well I checked my headphones and audio enhancements are already off. I did notice that crashes often happen when several sounds would result at once, however. Can you think of any other audio things I could toggle and test?

[Kyrushi]

Hey, you seem to be in a very similar situation to my own. I've tried almost every solution under the sun, including almost all of those you listed here, and the game still crashes on specific cutscenes, or during dungeons. Theres even zones i cannot enter or im gonna randomly crash at some point.

With the amount of forum posts regarding the crashing issues, I am now convinced the fault does not lie with us or our computers. It really is embarrassing for a game this popular to have such major and relatively widespread crashing issues...

I've enjoyed my time playing, but I see no reason to continue, especially since I literally cannot progress the MSQ due to a 100% crash.

I don't have it quite that bad, and i'm really sorry the game has you on a choke hold in MSQ. My issues are mostly sporadic and random. Sometimes I can go all day raiding no issues and some days I crash constantly just doing simple things. It's really bizarre and I really think a lot of it has to do with the DX11 build of the game in particular.

[Adavon]

have done the exact same rundown that the original poster has done to attempt to fix the issues on my newer computer
i have 2 computers, one is 8 years old (FX6300/gtx970/16gbRAM) doesn't have the issue
but my one and a half year old system (3600X/rtx3060/32gbRAM) is the one not able to run without crashing constantly,

some errors i've taken screenshots of are:
???+1EC8299ED0
???+1EC40FF3370
???+1EC42901318
???+10C4
???+1EC42900FC8

ffxiv_dx11.exe+14E973F
ffxiv_dx11.exe+14D06B4
ffxiv_dx11.exe+1236C73F
ffxiv_dx11.exe+117C47D
ffxiv_dx11.exe+114AA09
ffxiv_dx11.exe+114C21D
ffxiv_dx11.exe+1742A0
ffxiv_dx11.exe+172BBB

Had one crash with 2 error messages at the same time and they were
first error message:
nvwgf2umx.dll+3CBE22
nvwgf2umx.dll+716DC
nvwgf2umx.dll+BF557F
nvwgf2umx.dll+BF54FA
nvwgf2umx.dll+BEA1FD
nvwgf2umx.dll+582D7A
nvwgf2umx.dll+11F6914
KERNEL32.DLL+17034
second error window:
nvwgf2umx.dll+3D5AF1
d3d11.dll+12707E
d3d11.dll+126F10
d3d11.dll+12C398
ffxiv_dx11.exe+31544B
ffxiv_dx11.exe+30A5F4
ffxiv_dx11.exe+310156
ffxiv_dx11.exe+30D6B1

[Darneltia]

Greeting fellow Eorzean! We apologize for the delay in response to this issue.

We suggest to perform a clean boot by opening the task manager and selecting the 'Start up' Tab. Then, Disable everything. Also, would be able to provide a Final Fantasy XIV system report? You can do so by going to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display' as this would help us gather more information pertaining to the problem.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Adavon]

here is my info to hopefully help salve the issues many are faced with, i have tried a clean boot, and with the game installed on every drive on my system an SSD that is the C drive, and 2 HDD with fresh installs of the game on each, all drivers reinstalled multiple times up to date and all windows updates that are possible installed, even crashes in DirectX9, even went as far as a fresh install of windows with the only thing installed are updates, drivers, Steam, and ffxiv installed at one point

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\gamer\Documents
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ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1126.181GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 679.643GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_SHARED_VRAM 16355.287 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 20:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 3060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12143.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16355.287 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 20:00:00
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {F27D6B78-E900-44FE-BB22-96E2F7A5CCF1}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9075.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/30/2020 20:00:00
SYSTEM_SOUND Speakers (Realtek(R) Audio)
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Additional Data Needed Regarding GPU Utilization Issues - Page 10 - Google Chrome
Calculator
Calculator
Calendar
Calendar
Microsoft Store
Microsoft Store
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Cyberpunk 2077
AMD Chipset Software
Microsoft Edge
Microsoft Edge Update
qBittorrent 4.3.6
Steam
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Epic Online Services
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
Launcher Prerequisites (x64)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
GOG GALAXY
AMD PCI Driver
TechPowerUp GPU-Z
AMD PSP Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Ryzen Balanced Driver
Apple Software Update
Epic Games Launcher
AMD SBxxx SMBus Driver Alpha
AMD_Chipset_Drivers
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.1 (x64)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
AMD GPIO2 Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Vortex
7-Zip 19.00 (x64)
CPUID HWMonitor 1.44
EVGA Precision X1
Focusrite Usb 4.65.5.658
Krita (x64) 4.4.5
Intel(R) Network Connections 25.6.0.4
Red Dead Redemption 2
FINAL FANTASY XIV Online
VLC media player
Microsoft .NET Runtime - 5.0.1 (x64)
Elgato Stream Deck
Microsoft .NET Host - 5.0.1 (x64)
iTunes
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 5.0.1 (x64)
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Apple Mobile Device Support
Microsoft Update Health Tools
Intel(R) Network Connections 25.6.0.4
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft .NET Host FX Resolver - 5.0.1 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 471.68
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.60
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Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
Google Chrome
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicWebHelper.exe 000031A8
C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe 00002EB4
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 000036EC
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 000036C8
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00002AB4
C:\Program Files (x86)\GOG Galaxy\python\python.exe 0000394C
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000345C
C:\Program Files (x86)\Steam\steam.exe 00002844
C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 00002454
C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 0000274C
C:\Program Files\Focusriteusb\Focusrite Notifier.exe 00002818
C:\Program Files\Google\Chrome\Application\chrome.exe 00001C04
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 000035C8
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00003914
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 0000210C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20206.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe 00001228
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.14326.20206.0_x64__8wekyb3d8bbwe\HxTsr.exe 000038D0
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 00003380
C:\Users\gamer\AppData\Local\Discord\app-1.0.9002\Discord.exe 00003398
C:\Users\gamer\AppData\Roaming\Elgato\StreamDeck\Plugins\com.barraider.spotify.sdPlugin\com.barraider.spotify.exe 00001D38
C:\Users\gamer\AppData\Roaming\Elgato\StreamDeck\Plugins\tv.twitch.studio.sdPlugin\twitchstudiostreamdeck.exe 00002654
C:\Windows\Explorer.EXE 00001AAC
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_7b66b6662cf6d72b\RtkAudUService64.exe 00002714
C:\Windows\System32\RuntimeBroker.exe 000008E4
C:\Windows\System32\SecurityHealthSystray.exe 0000269C
C:\Windows\System32\oobe\UserOOBEBroker.exe 00001038
C:\Windows\System32\svchost.exe 000004F0
C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001FCC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E80
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002FA0
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002970
C:\Windows\system32\ApplicationFrameHost.exe 000032D4
C:\Windows\system32\DllHost.exe 00002A58
C:\Windows\system32\SettingSyncHost.exe 00002200
C:\Windows\system32\conhost.exe 00003954
C:\Windows\system32\sihost.exe 00001864
C:\Windows\system32\svchost.exe 00001C0C
C:\Windows\system32\taskhostw.exe 00001924
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000FD8
D:\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000730

[AllenFrost]

Hopping into follow this thread as I've been plagued by this issue since my return, currently 1 DX11 11000002 error every thirty minutes to hour.

[Dynratygus]

Good morning and thank you for the reply.

Are Final Fantasy XIV and Steam installed on the same drive? Could you try installing both Steam and Final Fantasy XIV on the C drive? Sometimes having the game on the main drive can alleviate the crash. Additionally does the game crash if its run on windowed mode or borderless full screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forums