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  1. #1
    Player
    starmike's Avatar
    Join Date
    Aug 2021
    Posts
    11
    Character
    Voliska Talisaar
    World
    Cactuar
    Main Class
    Miner Lv 84

    Constant WHEA_UNCORRECTABLE_ERROR in cities with nVidia HD Audio

    Hi all,
    For about two or three months now, I've been getting constant blue screens in major cities. It's always the same crash - WHEA_UNCORRECTABLE_ERROR. No other games cause this, and I've had XIV on this PC for maybe two or three years. I narrowed the issue down to the nVidia HD Audio driver which I happened to update at the same time this started happening The card is a 980. What would normally happen is that I'd run either to or from the Limsa Aetheryte to the closest Summoning Bell and the game would crash en-route to either destination. It would happen less in other cities, and never in the Crystarium. It seemed to be dependent on the number of sounds.
    I'm currently running an app called "Audio Redirect" and I've been in Limsa for about 20 minutes with no issues.
    The thing is, I shouldn't have to run anything to make the game work, and it's only this game, and it's only in cities. Since there's no stack trace other than what I get from MiniDump, I have no real way to track down this issue. Does anyone know what can be done to help SE or nVidia troubleshoot this issue?

    EDIT: The game was stable for about an hour until I realized that I redirected a stereo device to my HDMI output. When I switched the redirect to a 5.1 source, the game crashed again almost immediately.
    EDIT2: Changed the nVidia HD Audio to stereo and ran the game in stereo directly. Oddly enough, the game played in 5.1 and crashed within 2 minutes. Back to Audio Redirect, I guess.

    Thanks
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    Last edited by starmike; 08-27-2021 at 01:53 PM.