Constant WHEA_UNCORRECTABLE_ERROR in cities with nVidia HD Audio

[starmike]

Hi all,
For about two or three months now, I've been getting constant blue screens in major cities. It's always the same crash - WHEA_UNCORRECTABLE_ERROR. No other games cause this, and I've had XIV on this PC for maybe two or three years. I narrowed the issue down to the nVidia HD Audio driver which I happened to update at the same time this started happening The card is a 980. What would normally happen is that I'd run either to or from the Limsa Aetheryte to the closest Summoning Bell and the game would crash en-route to either destination. It would happen less in other cities, and never in the Crystarium. It seemed to be dependent on the number of sounds.
I'm currently running an app called "Audio Redirect" and I've been in Limsa for about 20 minutes with no issues.
The thing is, I shouldn't have to run anything to make the game work, and it's only this game, and it's only in cities. Since there's no stack trace other than what I get from MiniDump, I have no real way to track down this issue. Does anyone know what can be done to help SE or nVidia troubleshoot this issue?

EDIT: The game was stable for about an hour until I realized that I redirected a stereo device to my HDMI output. When I switched the redirect to a 5.1 source, the game crashed again almost immediately.
EDIT2: Changed the nVidia HD Audio to stereo and ran the game in stereo directly. Oddly enough, the game played in 5.1 and crashed within 2 minutes. Back to Audio Redirect, I guess.

Thanks

[starmike]

Update: the game ran great for several days, even in crowded areas with Audio Redirect. Then, yesterday in Coerthas, it crashed again, and again in Ul'Dah. So I kept AR running, but didn't redirect the audio, and no crashes.
I don't know what this could be, and I really need to fix it. I'm seriously thinking about rolling back NVIDIA drivers just to get the game running again. I wound up having to play the game with no audio for a couple of hours last night (I was just leveling WVR, nothing important).
I don't know if it's a specific sound that could be causing it, or what. I used to write Windows kernel-level drivers so I know that you have to write *precise* code or you'll crash the OS, but this doesn't happen with anything except XIV, and only started with an NVIDIA update a few months back.

[Darneltia]

Greetings fellow Eorzean! We apologize for the delay in response to this issue.

We would like to gather a system report of your PC's configuration. Go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display'. Copy and paste the details shown and reply back with those specifics.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[starmike]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\starm\OneDrive\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 3201
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16326.516MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32710.516MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.463GB SYSTEM_FREEDISC_SPACE 595.152GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 9313.998GB SYSTEM_FREEDISC_SPACE 2078.888GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.258 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4053.375 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8163.258 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3840 x 2160 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlei.inf_amd64_3e260c9eef586c71\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1029C382-2B61-4339-952E-806D89133355}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7829
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/19/2016 20:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C8534689-0767-4EA9-8731-FC672FDFC1A8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.7829
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/19/2016 20:00:00
SYSTEM_SOUND U28E590 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5B7512BB-97AF-4403-915E-273A44A4A6B9}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 20:00:00
SYSTEM_SOUND U28E590 Stereo (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A2341948-4230-4FA0-9365-017FC542CAFE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/2/2021 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D328D640-C0F9-11EA-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D32AD210-C0F9-11EA-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D32AF920-C0F9-11EA-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0813E580-2F21-11EB-8002444553540000}
SYSTEM_INPUT_NAME Lighting Node PRO
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {08145AB0-2F21-11EB-8003444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D32AF920-C0F9-11EA-8004444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam Login
Discord
Microsoft Store
Microsoft Store
TradeSkillMaster Application r409
Settings
Settings
Microsoft Text Input Application
Twitch


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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FINAL FANTASY XIV ONLINE
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Intel Processor Diagnostic Tool 64bit
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Microsoft .NET Core AppHost Pack - 3.1.9 (x64_arm64)
Microsoft Windows Desktop Targeting Pack - 3.1.0 (x64)
Microsoft ASP.NET Core 3.1.9 Shared Framework (x64)
icecap_collection_x64
Microsoft ASP.NET Core 5.0.0 Targeting Pack (x64)
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Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft System CLR Types for SQL Server 2019 CTP2.2
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Nefarius Virtual Gamepad Emulation Bus Driver
EpsonNet Print
Microsoft .NET AppHost Pack - 5.0.0 (x64_arm64)
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Microsoft .NET Standard Targeting Pack - 2.1.0 (x64)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Epson Customer Research Participation
NVIDIA Graphics Driver 471.68
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Yabe version 1.2.1
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Microsoft Windows Desktop Runtime - 3.1.9 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 00003B20
C:\Program Files (x86)\EPSON Software\Download Navigator\EPSDNMON.EXE 00000BFC
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe 000007C8
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002FA8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002DA8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002A08
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001ED8
C:\Program Files (x86)\Steam\steam.exe 00003D04
C:\Program Files (x86)\TradeSkillMaster Application\app\TSMApplication.exe 000034D0
C:\Program Files\LGHUB\lghub.exe 00002574
C:\Program Files\LGHUB\lghub_agent.exe 00002070
C:\Program Files\LGHUB\logi_crashpad_handler.exe 00002390
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002D4C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003330
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2021.21070.22007.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 0000184C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002114
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.8052.0_x64__8wekyb3d8bbwe\GameBar.exe 00001CE0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.8052.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00003B3C
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002A94
C:\Users\starm\AppData\Local\Discord\app-1.0.9002\Discord.exe 0000168C
C:\Users\starm\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003B84
C:\Users\starm\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\NvOAWrapperCache.exe 00000418
C:\Users\starm\AppData\Local\Temp\Twitch\Twitch.exe 0000069C
C:\Users\starm\AppData\Roaming\Twitch\Bin\Electron\TwitchUI.exe 00002720
C:\Users\starm\AppData\Roaming\Twitch\Bin\TwitchAgent.exe 000039DC
C:\WINDOWS\Explorer.EXE 00003F40
C:\WINDOWS\System32\svchost.exe 000024A0
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001430
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F24
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002D40
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002CCC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002DB4
C:\WINDOWS\system32\DllHost.exe 000010C8
C:\WINDOWS\system32\SettingSyncHost.exe 00003DA8
C:\WINDOWS\system32\conhost.exe 00003450
C:\WINDOWS\system32\sihost.exe 00002D58
C:\WINDOWS\system32\svchost.exe 00000B1C
C:\WINDOWS\system32\taskhostw.exe 00003BB4
C:\WINDOWS\system32\wbem\unsecapp.exe 00002FF4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000005F8
C:\Windows\System32\RuntimeBroker.exe 00001C38
C:\Windows\System32\SecurityHealthSystray.exe 00003968
C:\Windows\System32\oobe\UserOOBEBroker.exe 000034BC
C:\Windows\System32\smartscreen.exe 00000A6C
C:\Windows\System32\spool\drivers\x64\3\E_YATIRAE.EXE 000016FC

[starmike]

Followup - the crash started to happen more often, and not just in games, so I wound up getting a new mobo, RAM, and CPU. No problems since reinstalling, but the interesting thing is that despite turning off audio and the crash not happening, I'm still using my nVidia 980 with the same audio HDMI output, and no issues. Also, upgraded to Windows 11.

[Thukoolo]

Good morning Starmike, and thank you for the follow-up regarding this issue.

This thread will be moved to the 'Closed Concerns' sub forum as it sounds like this issue was resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!