I am with OP fix your servers when i am in mood to play i want to able to log in and play.
Few times i managed to have full overwatch ranked match while sitting in queue like ??

Few times i want to play with friend was in queue and by time it passed friend was not in mood .

And as far i know this is low time in FFXIV so if there is big patch/expansion and there will be queue seems good way to lose players literally not fun not being able to play when you are in mood to.