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  1. #1
    Player
    DeminB's Avatar
    Join Date
    Aug 2021
    Posts
    1
    Character
    Levirose Palemoon
    World
    Twintania
    Main Class
    White Mage Lv 80

    Went to Gold Saucer, Game Crashed

    Hello Dear Dev team, and honestly whomever reads this.

    I've logged in earlier tonight, done my usual crafting about, and as I teleported to the Gold Saucer to cash my lottery tickets, I started having the classic 'An unexpected error has occurred' death penalty.

    Steps taken:
    1. restart game
    2. restart pc
    3. restart settings in the launcher

    Two weeks ago, I had to do a FULL pc formatting due to a different error message, that was probably related to my graphic drivers, and the inability to update them well. After the formatting, the game worked perfectly. Please help, I don't want to format my pc every two weeks...




    My game's System Information:



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\meita\OneDrive\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
    SYSTEM_CPU Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz (6 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS P1.20
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16296.469MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18728.469MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.423GB SYSTEM_FREEDISC_SPACE 52.947GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1764.171GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 4018.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8148.234 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_60daf66a00f2e0b6\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 27.21.0014.5671
    SYSTEM_GRAPHICS_DRIVER_DATE 9/30/2020 03:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Razer Kraken Kitty Edition)
    SYSTEM_SOUND_DEVICE_ID {F6AA0F24-5BFD-464F-8392-4D2D206E0D53}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/18/2019 03:00:00
    SYSTEM_SOUND Speakers (THX Spatial - Synapse)
    SYSTEM_SOUND_DEVICE_ID {D72D70CF-3B7D-4D75-8DF1-B98C224980CE}
    SYSTEM_SOUND_DEVICE_NAME THXVAD.sys
    SYSTEM_SOUND_DRIVER_VERSION 10.0.15063.0
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 9/18/2019 03:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {674AF7D0-FA0C-11EB-8001444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {674BBB20-FA0C-11EB-8002444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {674BBB20-FA0C-11EB-8003444553540000}
    SYSTEM_INPUT_NAME G502 HERO SE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {674F8BB0-FA0C-11EB-8004444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {674F8BB0-FA0C-11EB-8005444553540000}
    SYSTEM_INPUT_NAME Logitech StreamCam
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6752E710-FA0C-11EB-8007444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {67533530-FA0C-11EB-8008444553540000}
    SYSTEM_INPUT_NAME G502 HERO SE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6753D170-FA0C-11EB-8009444553540000}
    SYSTEM_INPUT_NAME USB Input Device
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {67564270-FA0C-11EB-800A444553540000}
    SYSTEM_INPUT_NAME Razer Kraken Kitty Edition
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {675705C0-FA0C-11EB-800B444553540000}
    SYSTEM_INPUT_NAME G502 HERO SE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {675027F0-FA0C-11EB-8006444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {675AFD60-FA0C-11EB-800C444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {675E0AA0-FA0C-11EB-800D444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {675EA6E0-FA0C-11EB-800E444553540000}
    SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {675F4320-FA0C-11EB-800F444553540000}
    SYSTEM_INPUT_NAME G502 HERO SE
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Went to Gold Saucer, Game Crashed - Google Chrome
    Volume Mixer - Speakers (THX Spatial - Synapse)
    ingame-screenshots - Discord
    Settings
    Settings
    Microsoft Store
    Microsoft Text Input Application
    Microsoft Store
    Our Terrible Boomer Takes | Trash Taste #62 - YouTube - Google Chrome


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Google Chrome
    Microsoft Edge
    Microsoft Edge Update
    Razer Synapse
    Razer Synapse
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.27.29016
    FINAL FANTASY XIV ONLINE
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.27.29016
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.27.29016
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.27.29016
    Realtek High Definition Audio Driver
    Synaptics Pointing Device Driver
    VLC media player
    WinRAR 6.02 (64-bit)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Logitech G HUB
    Microsoft Update Health Tools
    NVIDIA Install Application
    NVIDIA Display MessageBus
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.27.29016
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.27.29016


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Razer\APO0521Drv\Drivers\x64\THXHelper0521.exe 00000534
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002CA8
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000274C
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002BD8
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002460
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 000003DC
    C:\Program Files (x86)\Razer\THXVAD\Drivers\x64\THXHelper22AD.exe 00001958
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003818
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001208
    C:\Program Files\Google\Chrome\Application\chrome.exe 00000C54
    C:\Program Files\LGHUB\lghub.exe 0000256C
    C:\Program Files\LGHUB\lghub_agent.exe 00002180
    C:\Program Files\LGHUB\logi_crashpad_handler.exe 000002C4
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 000023E4
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001234
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21072.160.0_x64__8wekyb3d8bbwe\YourPhone.exe 00000360
    C:\Users\meita\AppData\Local\Discord\app-1.0.9002\Discord.exe 0000113C
    C:\Users\meita\AppData\Local\Microsoft\OneDrive\21.150.0725.0001\FileCoAuth.exe 00002D94
    C:\Users\meita\AppData\Local\Microsoft\OneDrive\OneDrive.exe 000017F0
    C:\Windows\Explorer.EXE 000016E0
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000326C
    C:\Windows\System32\RuntimeBroker.exe 00003114
    C:\Windows\System32\SecurityHealthSystray.exe 00002374
    C:\Windows\System32\SndVol.exe 00003750
    C:\Windows\System32\oobe\UserOOBEBroker.exe 00003180
    C:\Windows\System32\rundll32.exe 00000E78
    C:\Windows\System32\smartscreen.exe 00002810
    C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001CC0
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B58
    C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00002220
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002640
    C:\Windows\system32\ApplicationFrameHost.exe 00000968
    C:\Windows\system32\DllHost.exe 00003EC8
    C:\Windows\system32\SettingSyncHost.exe 000005E4
    C:\Windows\system32\sihost.exe 00000DF8
    C:\Windows\system32\svchost.exe 00002458
    C:\Windows\system32\taskhostw.exe 00000F50
    C:\Windows\system32\wbem\unsecapp.exe 000024AC
    (0)
    Last edited by DeminB; 08-22-2021 at 07:04 AM.

  2. #2
    Player
    Andrewmc45's Avatar
    Join Date
    Aug 2021
    Posts
    5
    Character
    Andy Mc
    World
    Twintania
    Main Class
    Conjurer Lv 44
    Having a similar issue, but this happens to me every time I try to do the main story quest of going to the Stone Vigil Dungeon, it just crashes like this, every time. No help so far, other than some 'advice' to reinstall the game, sounds like fun.
    (0)