Yeah he's got an active subscription, and he, like myself, had 1 character already on that world.Does he already have a character on the destination server and is on an entry sub by chance? (Alternatively, has 8 characters on the destination server & is on standard sub?)
Since entry subs only allow 1 character per world, if he has an alt or character already sitting on the destination, it would disqualify the world from appearing in the list I'd imagine. A bit of a niche scenario, but thought I'd bring it up since its sort of a weird case.
He messaged me saying it eventually fixed itself, without any actual intervention by us. I can only assume it was some form of weird glitch?
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