Server Transfer: Server not listed?

[Isharis]

I'm transferring servers with several other people. One of them does not see the destination server in the list, even though everybody else does.

Has anybody else seen this before, or have any ideas what could be causing this? We're pretty much all in the same boat; we're returning to the server where we first made these characters and haven't switched servers recently.

This is making things super awkward that everybody but 1 person can move.

[Jojoya]

I'm transferring servers with several other people. One of them does not see the destination server in the list, even though everybody else does.

Has anybody else seen this before, or have any ideas what could be causing this? We're pretty much all in the same boat; we're returning to the server where we first made these characters and haven't switched servers recently.

This is making things super awkward that everybody but 1 person can move.

Did you confirm that they have the correct data center selected? I can't think of any reason other than that for why a server would show for some players but not others.

[worldofneil]

I know this might sound like a stupid question, but are they mixing up source and destination servers? It asks you the destination server first, even though you would think it would ask the source server first. Maybe your friend is mixing them up/putting in the source first?

[Isharis]

Did you confirm that they have the correct data center selected? I can't think of any reason other than that for why a server would show for some players but not others.

Yes they have the correct data center.

I know this might sound like a stupid question, but are they mixing up source and destination servers? It asks you the destination server first, even though you would think it would ask the source server first. Maybe your friend is mixing them up/putting in the source first?

I walked through the process with him step by step, and on the firm step, where you choose destination world, before hitting confirm, there is a drop-down list. We both had nearly identical lists, in the same (weirdly non-alpha) order, except that one single server just wasn't in his list.

He couldn't really proceed to any further steps since he couldn't choose the destination server of choice. It's very strange, and I have no clues since it clearly was allowing him to choose to transfer to effectively any other server but that one, so it didn't seem like it was stopping him from moving, it just didn't see that one server.

[Daeriion_Aeradiir]

Does he already have a character on the destination server and is on an entry sub by chance? (Alternatively, has 8 characters on the destination server & is on standard sub?)

Since entry subs only allow 1 character per world, if he has an alt or character already sitting on the destination, it would disqualify the world from appearing in the list I'd imagine. A bit of a niche scenario, but thought I'd bring it up since its sort of a weird case.

[Jeeqbit]

Do they have a subscription at all? Priority is given to people with a subscription for character creation.

[Kaoru_Nagisa]

Normally I'd assume a server not being on the list means it's locked even to transfers, but if every other server was included, that is odd.

My friend and I have been having the same issue, though - they're attempting to move to Balmung from Diabolos, but when both of us went to the Home World transfer, neither of us could find Balmung listed. Every other server on Crystal and others was there, though - so I really have no idea.

[Isharis]

Does he already have a character on the destination server and is on an entry sub by chance? (Alternatively, has 8 characters on the destination server & is on standard sub?)

Since entry subs only allow 1 character per world, if he has an alt or character already sitting on the destination, it would disqualify the world from appearing in the list I'd imagine. A bit of a niche scenario, but thought I'd bring it up since its sort of a weird case.

Yeah he's got an active subscription, and he, like myself, had 1 character already on that world.

He messaged me saying it eventually fixed itself, without any actual intervention by us. I can only assume it was some form of weird glitch?