Cannot Craft Maple Lumber

[smtips]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Aug 28 7 pm
Frequency: always
World name: Diabolos
Character name: Dexi Lexi
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Lancer Level 34
Party or solo: solo
In-game time: 8 pm
Area and coordinates: Carpenters guild Gridani
Housing:
Steps:
I am a new player, a paying player.

I have started the Carpentry job.

I have the Maple Logs and Wind Shards in my inventory.

I equip the saw.
I go to Logs, and click Crafting Log.

I go to the Maple Lumber Recipe. Both items show there and available to synthesize.

I click Synthesize, my character kneels as if everything is working, but stays in that position and absolutely nothing happens.

I abandoned the quest and retook it. Did not help.

I tried inside the Carpenter's guild building and outside of it.

I read and re-read the quest and instructions.

The thing just plain does not work. I'm very disappointed as a new player who paid money for this.

I have searched the web for an hour looking for any answers, including your own help and it says nothing except how to do it. I have seen two reports on the web of someone having exactly the same issue, but never got any solution.
1.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: