Good day and thank you for posting in the Final Fantasy XIV Technical Forums.

Are you on a Desktop or Laptop?
Does this only happen with Final Fantasy XIV?
Have you tried 3rd party controllers?
Are you under a Steam or Windows platform?

If the issue still persists, please respond with a FINAL FANTASY XIV System Report. On the game launcher, select 'Config' option and to the right of 'System Information' click on 'Display.'

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