Ixion Items not dropping off fate. Wasted 10 days of holiday for this.

[Ciredia]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 18/08/2021 @ 13:10GTM
Frequency: Unknown
World name: Shiva
Character name: Ciredia Blackburn
Retainer name: N/A
NPC name: Ixion
Monster name: Ixion
Class/Level: Machinist 80
Party or solo: Group
In-game time: 18/08/2021 @ 13:10GTM
Area and coordinates: The Lochs (16.5, 22.5)
Housing: N/A
Steps:
Didn't recieve any Ixion horns for mount after achieving Gold. Second time this has now happened and wasted a whole 10 days trying to farm this mount even booked holiday off to farm this mount. Went to fate made a group killed the boss achieved gold and didn't get any of the items related to the fate even though I got the achievement. I am rather annoyed at the fact my holiday atm feels completely wasted. Direct ticket told me to make a post here...

I had space in bags.