Dear Square-Enix Team,
I've stumbled upon these issues about a year ago and it's driving me crazy...
I've been wanting to buy a plot for over a year now... Saved money, increased my rank, etc... Still: There are almost no plots available in the popular areas (approximately 1 small plot each week). 1st issue... 2nd issue: people using macros getting the plot EVERY SINGLE TIME... (I know those people usually use 3rd party scripts, I'll just call them macro-users)
So, how about you start adding way more areas into the different zones? Would help quite a bit, especially after the boom that's just happened.
Also, how about adding an auction system for reselling plots (getting rid of macro users would be a nice side-effect)
Or, to get rid of macro-users: Send staff to text them. Whoever doesn't answer, gets a timed ban that can be solved sending a support ticket.
Doing nothing won't help enforcing your TOS, you gotta do something to get to that point.
All in all, my personal opinion: you can't buy any plots without working against the TOS.
That means: you can't enjoy all the content you're paying for, MONTHLY... please Square Enix... do something...

That being said, thanks for your time reading this. Hopefully something will change in the near future (Endwalker DLC???). Gotta be a great time to make changes like these.
Best Regards