Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums. I do apologize for the delay in response to this issue. The error you are describing may occur when DirectX crashes.

Please try the following:

- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure that Final Fantasy XIV is installed to the C: Drive.

If these troubleshooting tips do not resolve the issue, please provide the following below:

Are there other programs being used when running FFXIV?
Does this only happen to one character or all characters?
What happens when you leave the character idle?

Lastly, can you please provide a new Final Fantasy XIV System Report if you are still experiencing an issue as well?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.