Dx11 / XAudio crashes

[KoolAidWizard]

Hello,

This is my second time posting on the forums about errors that i've received in game, previously the amount of errors I was receiving was insane - noted here : https://forum.square-enix.com/ffxiv/...-fresh-install .
After I solved the issue I didn't have any problems running on dx11 besides one Audiox error right at the start and was good for around a month without any problem, starting lastnight I had the generic dx11 / kernal / ntdll error when I was in Ul'dah, and then today when I was doing alliance raid in The Weeping City of Mhach I got an XAudio error near the beginning of the raid and then received this one while fighting the last boss : https://imgur.com/a/5PDsNp8

I uninstalled the game and ran CCleaner and am currently reinstalling fresh on the same driver to see if it fixes the issue but I'm sure it won't make a difference, I see other people who have similar problems posting on the forums as well and I'm not seeing any real definitive answer to a fix or solution. If anyone can share some insight on what the problem may be that would be much appreciated, Thank you.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Users\Jesse\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 1500X Quad-Core Processor (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS P1.20
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8144.734MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13264.734MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.916GB SYSTEM_FREEDISC_SPACE 31.192GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 776.662GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.751GB SYSTEM_FREEDISC_SPACE 87.452GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4072.367 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_253e24b785ea60ca\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7168
SYSTEM_GRAPHICS_DRIVER_DATE 8/4/2021 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {70553F03-DB26-47E9-9A83-1A7E159AAD94}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9126.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/1/2021 20:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443C9020-A478-11E7-8005444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443C9020-A478-11E7-8007444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {443C9020-A478-11E7-8008444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G213
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Settings
Settings
Microsoft Store
Microsoft Store
Microsoft Text Input Application
Switch USB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

ASRRGBLED v1.0.12
Battle.net
Burning Crusade Classic
Google Chrome
Hearthstone
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Overwolf
PSO2 Tweaker
Razer Synapse
Steam
Ubisoft Connect
WinRAR 6.02 (32-bit)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
Microsoft XNA Framework Redistributable 4.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Hi-Rez Studios Games
Microsoft Games for Windows Marketplace
Gyazo 4.1.2.0
GameInput Redistributable
OEM Application Profile
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Linksys WUSB6400M
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Update Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Nexus Mod Manager
Windows Driver Package - Razer Inc. (WinUSB) USB (05/04/2016 6.2.9200.16385)
AMD Software
BlueStacks App Player
CCleaner
Intel(R) Network Connections 21.1.29.0
Terraria
Sonic Adventure™ 2
South Park™: The Stick of Truth™
Fallout: New Vegas
The Banner Saga
Path of Exile
The Legend of Heroes: Trails in the Sky SC
FINAL FANTASY X/X-2 HD Remaster
Skyrim Script Extender (SKSE)
FINAL FANTASY XIV Online
Danganronpa: Trigger Happy Havoc
Danganronpa 2: Goodbye Despair
The Legend of Heroes: Trails of Cold Steel
Slay the Spire
Bloodstained: Ritual of the Night
Doki Doki Literature Club
The Elder Scrolls V: Skyrim
Counter-Strike: Global Offensive
Pummel Party
Valheim
Halo: The Master Chief Collection
AMD Software
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Network Connections 21.1.29.0
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Logitech G HUB
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Update Health Tools
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 471.68
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000011A0
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002700
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 0000273C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 000025F8
C:\Program Files\CCleaner\CCleaner64.exe 00001950
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000018D0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_12107.1001.15.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001844
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21062.152.0_x64__8wekyb3d8bbwe\YourPhone.exe 000022E4
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21061.10121.0_x64__8wekyb3d8bbwe\Video.UI.exe 0000274C
C:\Users\Jesse\AppData\Local\Discord\app-1.0.9002\Discord.exe 00001F0C
C:\Users\Jesse\AppData\Local\FluxSoftware\Flux\flux.exe 00002178
C:\WINDOWS\Explorer.EXE 00001A38
C:\WINDOWS\System32\svchost.exe 00002D08
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00001E18
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E98
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00000C3C
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001E38
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002EF0
C:\WINDOWS\system32\DllHost.exe 00001578
C:\WINDOWS\system32\SearchFilterHost.exe 00002E78
C:\WINDOWS\system32\SettingSyncHost.exe 00002048
C:\WINDOWS\system32\conhost.exe 00002654
C:\WINDOWS\system32\ctfmon.exe 00000DC8
C:\WINDOWS\system32\rundll32.exe 000004AC
C:\WINDOWS\system32\sihost.exe 00000AE4
C:\WINDOWS\system32\svchost.exe 000004FC
C:\WINDOWS\system32\taskhostw.exe 00000438
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002CF0
C:\Windows\System32\CompPkgSrv.exe 00002B58
C:\Windows\System32\RuntimeBroker.exe 000003A0
C:\Windows\System32\oobe\UserOOBEBroker.exe 000007A0
D:\Program Files (x86)\Steam\Steam.exe 000023E0
D:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001B40
D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00002D10
D:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00002DB0
D:\Users\Jesse\Documents\My Games\FINAL FANTASY XIV - A Realm Reborn\downloads\ffxivupdater.exe 00001920

[Kirika-]

Are you using a audio device that plugs into the computer separate from either the motherboard's audio chip set/mini-jacks or the nVidia audio via HDMI or DisplayPort to the monitor?
Like a USB headset or such....

FF14 doesn't like it if the audio device is "changed" while the game is running.
On the minimal end, it will stop the audio, on the extreme end it will crash the audio system, giving the xaudio crash you had the screen shot of.

If you are using a second audio device and you turn it on/off, plug/unplug it, or it has a hardware issue (bad cord, bad plug, bad power system, etc...) which causes it to "hiccup" it's active state, you can get the crash you are experiencing.
Try running without that device, just using the PC speakers or monitor speakers, and see if the issue persist.

EDIT: Wait, is this on a laptop?

[KoolAidWizard]

Are you using a audio device that plugs into the computer separate from either the motherboard's audio chip set/mini-jacks or the nVidia audio via HDMI or DisplayPort to the monitor?
Like a USB headset or such....

FF14 doesn't like it if the audio device is "changed" while the game is running.
On the minimal end, it will stop the audio, on the extreme end it will crash the audio system, giving the xaudio crash you had the screen shot of.

If you are using a second audio device and you turn it on/off, plug/unplug it, or it has a hardware issue (bad cord, bad plug, bad power system, etc...) which causes it to "hiccup" it's active state, you can get the crash you are experiencing.
Try running without that device, just using the PC speakers or monitor speakers, and see if the issue persist.

Originally I was using a usb connected headset, but I replaced it with the mic / audio cord that plugs directly into the front of my tower ( mini-jacks ) .. after I had gotten the first error back a month ago is when I switched it out and didn't have a problem up until now.. super weird, im unsure if it has to do with my audio drivers but I am also experiencing the dx11 errors which I don't think are linked to the audio ones unless I am mistaken.

[Dynratygus]

Greetings Eorzean and thank you for your contact today.

Upon overview of your System Report, I noticed that the installation of the game is via Steam and on the D drive. Have you tried uninstalling the game and reinstalling on the main C: drive to see if this has any effect?

Additionally, please try running a clean boot on the device so only the main Windows components and the game are booting up with nothing else running in the background.

If the issue persists, please let us know and we'll be happy to assist further.

Thank you for visiting the FINAL FANTASY XIV Tech Support Forums!

[Kirika-]

Originally I was using a usb connected headset, but I replaced it with the mic / audio cord that plugs directly into the front of my tower ( mini-jacks ) .. after I had gotten the first error back a month ago is when I switched it out and didn't have a problem up until now.. super weird, im unsure if it has to do with my audio drivers but I am also experiencing the dx11 errors which I don't think are linked to the audio ones unless I am mistaken.

Ah, OK, this answers my edit to my post....

So, you have this in your "FFXIV Information" log:

• NVIDIA Optimus Update 38.0.8.0

Which should not be on a system with a "normal" CPU.
The Optimus system is for use in computers (mostly just laptops) that have a CPU with Integrated Graphics and a separate nVidia discrete GPU, typically a Intel iCore CPU with HD/Iris Graphics (IGP) and then a 10 Series or earlier nVidia GPU.
It's function is to switch between the CPU-IGP and GPU for display rendering on the fly.
It shouldn't be on a PC system with a Ryzen 5 1500X CPU, as it doesn't have built in graphics.

Do you have a laptop as a second computer and have the Windows 10 install on it and your PC set to "Sync"?
If so, turn that off.... it is bad for these types of situations as drivers get put were they don't belong.

As for general DX crashes, I do notice you have a few programs installed that provide as part of their function an "overlay" on your display.
Here is where those types of programs and DX11 / DX9 games come into conflict.
Typically those overlay program run, more or less, the latest version(s) of DirectX, as the engine to provide their display functions.
The problem arises when those versions of DX running in overlay run into something running DX11 or DX9. If the versions are not the same, then there is a small and seemingly random chance, the DirectX system crashes.
This is due to that most all video cards really do not like to render the display in more than one engine at the same time.

Try disabling your overlay programs, or uninstall them, then see if the issues disappear.

[KoolAidWizard]

Ah, OK, this answers my edit to my post....

So, you have this in your "FFXIV Information" log:

• NVIDIA Optimus Update 38.0.8.0

Which should not be on a system with a "normal" CPU.
The Optimus system is for use in computers (mostly just laptops) that have a CPU with Integrated Graphics and a separate nVidia discrete GPU, typically a Intel iCore CPU with HD/Iris Graphics (IGP) and then a 10 Series or earlier nVidia GPU.
It's function is to switch between the CPU-IGP and GPU for display rendering on the fly.
It shouldn't be on a PC system with a Ryzen 5 1500X CPU, as it doesn't have built in graphics.

Do you have a laptop as a second computer and have the Windows 10 install on it and your PC set to "Sync"?
If so, turn that off.... it is bad for these types of situations as drivers get put were they don't belong.

As for general DX crashes, I do notice you have a few programs installed that provide as part of their function an "overlay" on your display.
Here is where those types of programs and DX11 / DX9 games come into conflict.
Typically those overlay program run, more or less, the latest version(s) of DirectX, as the engine to provide their display functions.
The problem arises when those versions of DX running in overlay run into something running DX11 or DX9. If the versions are not the same, then there is a small and seemingly random chance, the DirectX system crashes.
This is due to that most all video cards really do not like to render the display in more than one engine at the same time.

Try disabling your overlay programs, or uninstall them, then see if the issues disappear.

thanks for the reply, weirdly enough I don't have a laptop nor do I have my pc set up to sync with any other system so im usure of why NVIDIA Optimus Update 38.0.8.0 is even installed... I usually just update my drivers on Geforce experience and thats that, don't install anything manually so it must have been with an automatic update. This pc was a prebuilt I got back in 2017 so its really not the best. I just bought a 6700 and am about to build my new pc as soon as I get the new parts but id still like to figure out the issue here as the game was running perfect for a month + without any problems and then lastnight out of the blue the errors started popping up - very frustrating.
EDIT: Also, I have disabled Steam / Nivida overlay for over a month now, are there any other overlays you see that I have ? otherwise I have those disabled

[KoolAidWizard]

Greetings Eorzean and thank you for your contact today.

Upon overview of your System Report, I noticed that the installation of the game is via Steam and on the D drive. Have you tried uninstalling the game and reinstalling on the main C: drive to see if this has any effect?

Additionally, please try running a clean boot on the device so only the main Windows components and the game are booting up with nothing else running in the background.

If the issue persists, please let us know and we'll be happy to assist further.

Thank you for visiting the FINAL FANTASY XIV Tech Support Forums!

Sadly my C: drive is very small ( 100 gb ) and only really has enough room to fit windows and a couple other programs - the game will not fit on it sadly, but the problems I had previously got fixed when I moved it from me E: drive which was an SSD to my D: drive and I didn't have any issue up until last night...

[Kirika-]

Maybe Geforce Experience is shot-gunning driver sets and covering every possible hardware combo :P
..... I really never liked Geforce Experience, so I always select the Custom install options and disable that from the driver list.

If GE is doing the updates and tweaks in the back ground, it may be that your issues started up due to just a buggy combo of drivers vs hardware.
Personally, when I do run into issues after some update, I make sure I turn off automatic updates and then roll stuff back till I figure out what was buggy.
I would uninstall and DDU your nVidia drivers, download a fresh install from nVidia's website, deselect Geforce Experience, and start over.

I see your C drive is small and low on freespace.... I take it that it is a SSD or M.2 drive?
I would invest in a bigger one and run your games from there.
FF14 does seems to like to be on the OS drive over residing on a secondary drive.
If not for your current PC, then for your next build.

[Kirika-]

EDIT: Also, I have disabled Steam / Nivida overlay for over a month now, are there any other overlays you see that I have ? otherwise I have those disabled

Sorry for the delay....

These programs provide some form of overlay functions:
Overwolf
Gyazo 4.1.2.0 (via it monitoring the current display and providing a grab of it)

The BlueStacks App Player can also, but I believe it only does while it is running an Android app.

F.Lux while it doesn't run an overlay, it does override the graphics card settings, so it could make stuff get a bit unfriendly driver-wise.