Connection problems [Packet Loss] Light EU - Odin

[Anzaman]

Hi Darneltia. Thank you for reply. And sorry about delay, It was 4 AM here, so I replied as soon as I could.

For us to better assist you, please respond with the following information:
Platform? (Steam/Windows/Mac etc.)

Windows (10).

Wired or WIFI connection?

Wired.

Are there other programs being used when running FFXIV?

Only Steam and Discord.

When the issue occurs/How often?

The connection problems starts to kick in as day progresses, with intensity and frequency being at it's highest during peak hours. So they are most noticeable during evening.

Does this only happen to one character or all characters?

I have only played on single character.

Internet Service Provider:

Kuuskaista, (https://www.kuuskaista.com/). Using their fiber connection.

[Anzaman]

To give some examples of frequency:
Today around 5 PM, I lost connection to EU Datacenter.
And again now at 5:35 PM another.

Both in Finland time.

[Holoc]

Same ther both Chaos and Light datacenters/ Aether is ok

[Anzaman]

Sadly, I'm still experiencing connection problems.

Was playing daily Frontline moment ago, and safe to say that it wasn't enjoyable experience.

Tracing route to 195.82.50.33 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     9 ms    11 ms     9 ms  kpak2-a1.kuuskaista.fi [2.58.220.1]
  3     9 ms     9 ms     9 ms  87.236.154.204
  4     9 ms     9 ms     9 ms  87.236.154.212
  5    10 ms    10 ms     9 ms  hls-b4-link.ip.twelve99.net [62.115.162.98]
  6    16 ms    16 ms    16 ms  s-bb1-link.ip.twelve99.net [62.115.123.26]
  7    38 ms    38 ms    38 ms  ffm-bb1-link.ip.twelve99.net [62.115.143.29]
  8    37 ms    38 ms    39 ms  ffm-b1-link.ip.twelve99.net [62.115.121.1]
  9    36 ms    36 ms    36 ms  kddi-ic319844-ffm-b1.ip.twelve99-cust.net [62.115.32.106]
 10    36 ms    36 ms    36 ms  195.82.61.14
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *     1356 ms     *     195.82.50.33
 20     *     1275 ms     *     195.82.50.33
 21     *        *        *     Request timed out.
 22  1366 ms     *        *     195.82.50.33
 23  1277 ms     *        *     195.82.50.33
 24     *     1365 ms     *     195.82.50.33
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

For comparison, here's Tracert to NA and Japan Datacenters;

Tracing route to 204.2.229.116 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     9 ms     9 ms     9 ms  kpak2-a1.kuuskaista.fi [2.58.220.1]
  3     9 ms     9 ms     9 ms  87.236.154.204
  4    10 ms     9 ms    10 ms  87.236.154.212
  5    10 ms    10 ms    10 ms  hls-b4-link.ip.twelve99.net [62.115.162.98]
  6    15 ms    15 ms    16 ms  s-bb2-link.ip.twelve99.net [62.115.123.202]
  7    35 ms    35 ms    34 ms  ffm-bb2-link.ip.twelve99.net [62.115.138.105]
  8    34 ms    35 ms    35 ms  ffm-b5-link.ip.twelve99.net [62.115.114.91]
  9    35 ms    35 ms    35 ms  ntt-ic323130-ffm-b5.ip.twelve99-cust.net [62.115.147.65]
 10    35 ms    35 ms    34 ms  ae-2.r21.frnkge13.de.bb.gin.ntt.net [129.250.6.41]
 11    53 ms    54 ms    50 ms  ae-12.r21.parsfr04.fr.bb.gin.ntt.net [129.250.5.27]
 12   122 ms   125 ms   123 ms  ae-13.r24.asbnva02.us.bb.gin.ntt.net [129.250.6.6]
 13   208 ms   184 ms   184 ms  ae-2.r24.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
 14   180 ms   180 ms   180 ms  ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
 15   188 ms   188 ms   188 ms  xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
 16     *        *        *     Request timed out.
 17   179 ms   179 ms   179 ms  204.2.229.116

Trace complete.

Tracing route to 124.150.157.15 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.3.1
  2     9 ms     9 ms     9 ms  kpak2-a1.kuuskaista.fi [2.58.220.1]
  3     9 ms     9 ms     9 ms  87.236.154.204
  4     9 ms     9 ms     9 ms  87.236.154.212
  5    10 ms    10 ms    10 ms  hls-b4-link.ip.twelve99.net [62.115.162.98]
  6    16 ms    15 ms    16 ms  s-bb2-link.ip.twelve99.net [62.115.123.202]
  7    36 ms    36 ms    36 ms  ffm-bb2-link.ip.twelve99.net [62.115.138.105]
  8    52 ms    52 ms    51 ms  mei-b4-link.ip.twelve99.net [62.115.114.203]
  9     *        *        *     Request timed out.
 10   250 ms   250 ms   250 ms  tky-b2-link.ip.twelve99.net [62.115.135.144]
 11   258 ms   253 ms   253 ms  squareenix-svc081441-ic371309.ip.twelve99-cust.net [62.115.38.91]
 12   253 ms   253 ms   252 ms  61.195.56.165
 13   251 ms   251 ms   251 ms  219.117.144.78
 14   253 ms   253 ms   253 ms  219.117.144.49
 15   254 ms   254 ms   254 ms  219.117.144.29
 16   253 ms   253 ms   253 ms  219.117.147.182
 17   252 ms   252 ms   254 ms  124.150.157.15

Trace complete.

Seems a bit absurd how the connection quality is noticeable better to locations that are a quite far away.