Greetings, Asiaine!

Thank you for posting your concerns about summoning your retainer. In order to make sure that the development team has sufficient information to try to replicate what you have experienced and thoroughly investigate this matter, it would be a great help if you could provide the following details:

ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Level:
Retainer Name:
Area and Coordinates:
In-Game Time:

Thanks again for your participation!