The issue with SE is that when you submit a tickets, the first few responses make no sense because I think they are boilerplate automatically assigned. AND generally will have nothing to do with your issue. I keep replying to the email and after 2-3 rounds you eventually make it to a human being. I remember years ago they refused to take my own domains email, only if I used a gmail address could I get the first confirm mail back. Went through 3-4 back and forths to get them to change it to what I wanted (tried on the server, but it kept refusing because I never got the validation mail back).