It does a couple things:
One it pressures people to skip. They get a big notification in the middle of their screen that they're about to be locked out and most people will go "Oh.. they started the fight already. If I am just standing here I am not doing my part. I should skip to help." With a little more pressure if you're the healer and a lot of pressure if you're the tank ( I have had people pull for the tank while people are watching cutscenes) .
Two it kinda ruins the impact of the cutscene. That aforesaid notification is right in the middle of the screen and kinda jerks you out of the experience. Most cutscenes ARE just boss thuds down, does something flashy and then fwoosh encounter, but some have some relevant experience they're going for.
On the flip side this is NOT ok. Yelling at people or going straight to insults just because they did something "rude" or bad mannered is not the right reaction. But a lot of them have been yelled at for the same thing before.. so they're just reacting as they remember others have. This doesn't excuse it but this is probably the worst side of player interaction in this game, if someone breaks known community standards, they are "marked" now and fair game. This is not cool. Agreed.
I will mention that the fact you've run the content a million times, or how old the content is to YOU.. doesn't matter though. Using this as an excuse is denying the fact that there are always going to be new players and one of the reasons everyone gets so mad about you skipping cutscenes is because you are judging the value of THEIR experience on YOUR values. For that sprout or WHATEVER who is sitting there with the filmstrip next to their name, they possibly are seeing something new and wonderful even if you've seen it a thousand times.
Your average cutscene is at most 3-4 minutes for most content. This is not a huge ask. If you do not have free time to watch cutscenes and you are on such a tight schedule. Do not run content that may get you placed with randoms. You apparently do not have time for it. As a fellow full time worker I would be supremely surprised if a cumulative 10-25 minutes per nightly roulette gauntlet absolutely trashes your schedule.
You don't have to agree with the people who are getting toxic to have the position that you as someone who interrupts peoples cutscenes is ruining their experience. Just because those people are wrong.. does not make your position right.



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