Can't go to Lady of the Vortex quest(Cid by airship)

[Caldarion]

Date & Time: August 16, 5:43pm
Frequency:
World name: Phoenix
Character name: Jamina Da'laari
Retainer name:
NPC name:
Monster name:
Class/Level: Dragoon 46
Party or solo: solo
In-game time: 4:44
Area and coordinates: New Gridania, Airship landing
Housing:
Steps:
1. Can't go to airship landing to meet Cid and accept the quest: Lady of the Vortex
2. Have tried talking to NPC to get there but no luck
3. Can't fly there from other city either.

*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

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-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\calda\Documents
FINAL FANTASY XIV ONLINE D:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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