Hi

My partner has had their account suspended because they tried to report a link in the chat log the person who put the link in chat took control of his character and took them to another world and started spamming the link into the chat log his account was suspended because of this when he was trying to make them aware of this he has submitted a ticket but been waiting on reply live chat does not work and no reply from anyone what can we do to get his account unsuspended?