My brothers account was hacked on Sunday night and it seems that it was used by someone who logged in from Brazil and logged him out on Twintania. They obviously did something they shouldn’t because when my brother tried to log in, his account had been suspended. He has sent in multiple tickets but the only reply he has received was to say they had got the first ticket and since then nothing. We have no experience with this and feel left in the dark. Does anyone have some information to make things clearer about what might be going on please?